Thesis Topic: Multiclass Escalation Level Prediction using Machine Learning Algorithms in Semiconductor Order Fulfillment

▪ Internship in the area of digitalized supply chain decisions▪ Gathered and explored data to drive the topic "Advanced Analytics for Escalation Level Prediction.

▪ Supported the development of idea management and workshop tools e.g. Jira, Confluence, and Miro.▪ Planned and prepared various workshops and meetings.▪ Contributed ideas and rendered research assistance to support innovators.▪ Supported the data analytics team in a machine learning use case for order management.

▪ Carried out electrical and solar (PV) systems installations, maintenance and repairs in buildings in compliance with customer requirements as well as standards and regulations.▪ Conducted on-site inspections and load estimations for solar PV systems and electrical installations.▪ Conducted electrical tests after installation to comply with standards and regulations.▪ Supervised electrical plan adherence and adaption on site.▪ Maintained rapport with clients by examining complaints, identifying solutions and suggestingimproved methods and techniques.▪ Project planning

▪ Carried out mechanical maintenance operations, troubleshooting and repairs of plant equipment and machines in compliance with company health and safety regulations.▪ Planned and scheduled maintenance activities.▪ Supervised technical staff.▪ Conducted machine inspections in line with reference standards.▪ Read complex assembly drawings and sketches for parts to be fabricated.▪ Prepared and documented reports for all maintenance activities carried out in the shift and also for replaced machine parts.

▪ Maintained a balanced stock of spare parts inventory consistent with the requirements of the maintenance department.▪ Maintained files appropriate to the activities of the spare parts store such as invoices, technical documents, quotations and waybills.▪ Inspected spare parts items supplied to the store for correct specifications, defects and good quality.▪ Prepared daily and weekly inventory reports and retrievals.▪ Proactively reconciled stock of spare parts inventory with SAP-ERP records.▪ Interacted with suppliers and the maintenance team.▪ Raised purchase orders.

▪ Taught "Ordinary level" Physics and conducted physics practical works to prepare students for the Senior Secondary School Certificate Examination (SSCE). Handled a class size of 40 pupils▪ Evaluated and graded students' class work, laboratory work, assignments and examination papers.

▪ Supported the vehicle maintenance and repairs operations in the workshop.▪ Worked with vehicle diagnostic tools for fault diagnosis and repairs.