An analytical, results-driven Business/Financial Analyst and Senior Customer Advisor with extensive experience in project management, business analysis, and customer-facing support roles across the financial, telecommunications, and social care sectors. Skilled in process improvement, stakeholder engagement, and data-driven decision-making, with a strong background in requirements gathering, solution design, and implementation within Agile and Waterfall environments. Known for delivering exceptional customer service, managing complex issues, and maintaining high standards of accuracy and confidentiality. Proven ability to adapt quickly, handle challenging situations, and build positive relationships with both clients and team members.