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@percepta.com
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1 phone found area 321
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LinkedIn matched
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Andrew Hill is listed as Cloud Contact Center Specialist | Expertise in AWS, Power Platform & Twilio at Percepta, based in Mountain City, Tennessee, United States. AeroLeads shows a work email signal at percepta.com, phone signal with area code 321, and a matched LinkedIn profile for Andrew Hill.
Andrew Hill previously worked as Senior Cloud Solutions Engineer at Percepta and Senior SysOps Engineer at Percepta. Andrew Hill holds As, Computer Graphics from Keiser Career College-Jacksonville.
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AeroLeads found 1 current-domain work email signal for Andrew Hill. Compare company email patterns before reaching out.
🚀 IT Nerd interested in Customer Engagement Solutions | Expert in Twilio, AWS Connect, Power Platform & MoreHello! I’m a dedicated IT professional specializing in crafting solutions for customer engagement and internal communications. My passion lies in leveraging technology to enhance both customer and employee experiences. Here's a snapshot of projects I've led or participated in as a meaningful contributor:Automotive Recall Scheduling and Triage:*Utilized Twilio for bulk SMS and ensured 10DLC compliance, expanding the recall process into a new channelOutbound Voice - Customer Satisfaction Surveys:*Using Nice to build a live agent Outbound Voice Dailing Campaign to create meaningful touchpoints, capturing crucial customer feedback to drive service improvements.Employee Feedback Application:*Using the Power Platform I developed an internal application to capture employee ideas, facilitating committee reviews and fostering a culture of innovation and inclusivity.Global IVR for Internal Attendance:*Integrated Twilio, Power Automate, SharePoint, and PowerBI to create a global IVR system, enhancing attendance tracking with a seamless, automated approach that rolled up to a Global Real Time Attendance Dashboard in PowerBIBranded Internal Support Chatbot:*Leveraged Lex, AWS Connect, and Kendra to build a chatbot with live agent escalation, providing efficient, branded support to internal teams.
Listed skills include Sharepoint, Microsoft Sql Server, Process Improvement, Ssrs, and 30 others.
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Allen Park, Michigan, US
I partner with stakeholders to obtain requirements, assess existing solutions, and leverage next-gen tech to lead the design, implementation, orchestration, and socialization of the prototype or end-state cloud ecosystem solutions. This focus is to transform our on-premise offerings and introduce emerging toolsets in a resilient, cost-effective, and highly.
Allen Park, Michigan, US
I support and maintain our Azure & AWS Cloud instances along with our on-premise infrastructure.
IT Services built in Mountain City TN.
Saint Louis, MO, US
Allen Park, Michigan, US
-Experience with migration. On-premise to Online. Tenant to tenant also.-Experience with reporting in SharePoint from SSRS and Integrated mode to Embedded PowerBI solutions delivered in SharePoint Online and Teams.-Experience with Power Apps and Power Automate. Forms and workflow design from requirements to implementation.Key Contributions:-Implemented.
Allen Park, Michigan, US
-Custom site applications for outbound and inbound multichannel campaigns-Maintain and develop our global intranet-Build and support site templates for operational collaboration
Allen Park, Michigan, US
-Created operational reporting for internal and external clients-Reporting Services, Excel Services, SSRS, Analysis Services, Visual Basic.
Allen Park, Michigan, US
-Web application business analyst.-Worked as a liaison between the business team and the developers-Responsible for testing and documenting the all changes to the web application-Captured client requirements and managed the change process
Allen Park, Michigan, US
-Handling escalated IT concerns from the helpdesk.-Tracking tickets and SLA’s for the helpdesk-Holding the weekly change management meetings and organizing the documentation surrounding the requested changes
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Andrew Hill works for Percepta.
Andrew Hill is listed as Cloud Contact Center Specialist | Expertise in AWS, Power Platform & Twilio at Percepta.
AeroLeads has found 1 work email signal at @percepta.com for Andrew Hill at Percepta.
AeroLeads has found 1 phone signal(s) with area code 321 for Andrew Hill at Percepta.
Andrew Hill is based in Mountain City, Tennessee, United States while working with Percepta.
Andrew Hill has worked for Percepta, Mountain City Consulting, and Oakwood Systems Group.
You can use AeroLeads to view verified contact signals for Andrew Hill at Percepta, including work email, phone, and LinkedIn data when available.
Andrew Hill holds As, Computer Graphics from Keiser Career College-Jacksonville.
Andrew Hill is listed with skills including Sharepoint, Microsoft Sql Server, Process Improvement, Ssrs, Business Analysis, Servers, Sharepoint Designer, and Web Applications.
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