Andrew Hill Email and Phone Number
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🚀 IT Nerd interested in Customer Engagement Solutions | Expert in Twilio, AWS Connect, Power Platform & MoreHello! I’m a dedicated IT professional specializing in crafting solutions for customer engagement and internal communications. My passion lies in leveraging technology to enhance both customer and employee experiences. Here's a snapshot of projects I've led or participated in as a meaningful contributor:Automotive Recall Scheduling and Triage:*Utilized Twilio for bulk SMS and ensured 10DLC compliance, expanding the recall process into a new channelOutbound Voice - Customer Satisfaction Surveys:*Using Nice to build a live agent Outbound Voice Dailing Campaign to create meaningful touchpoints, capturing crucial customer feedback to drive service improvements.Employee Feedback Application:*Using the Power Platform I developed an internal application to capture employee ideas, facilitating committee reviews and fostering a culture of innovation and inclusivity.Global IVR for Internal Attendance:*Integrated Twilio, Power Automate, SharePoint, and PowerBI to create a global IVR system, enhancing attendance tracking with a seamless, automated approach that rolled up to a Global Real Time Attendance Dashboard in PowerBIBranded Internal Support Chatbot:*Leveraged Lex, AWS Connect, and Kendra to build a chatbot with live agent escalation, providing efficient, branded support to internal teams.
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Senior Cloud Solutions EngineerPercepta Jun 2023 - PresentAllen Park, Michigan, UsI partner with stakeholders to obtain requirements, assess existing solutions, and leverage next-gen tech to lead the design, implementation, orchestration, and socialization of the prototype or end-state cloud ecosystem solutions. This focus is to transform our on-premise offerings and introduce emerging toolsets in a resilient, cost-effective, and highly available manner to strengthen the organization's offerings to our customers and theirs.
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Senior Sysops EngineerPercepta May 2022 - Jun 2023Allen Park, Michigan, UsI support and maintain our Azure & AWS Cloud instances along with our on-premise infrastructure.
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OwnerMountain City Consulting Nov 2022 - PresentIT Services built in Mountain City TN.
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Senior Consultant Working In The Microsoft 365 Services LineOakwood Systems Group Jan 2022 - May 2022Saint Louis, Mo, Us -
Senior Sharepoint AdministratorPercepta Aug 2012 - Jan 2022Allen Park, Michigan, Us-Experience with migration. On-premise to Online. Tenant to tenant also.-Experience with reporting in SharePoint from SSRS and Integrated mode to Embedded PowerBI solutions delivered in SharePoint Online and Teams.-Experience with Power Apps and Power Automate. Forms and workflow design from requirements to implementation.Key Contributions:-Implemented Azure guest access to extend the company intranet access to all client operations for best use b2b integration.-Using the Power platform and SharePoint I developed a feedback application with committee review, automated response/notification with dashboards to track the progress.
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Sharepoint AdministratorPercepta Mar 2011 - Aug 2012Allen Park, Michigan, Us-Custom site applications for outbound and inbound multichannel campaigns-Maintain and develop our global intranet-Build and support site templates for operational collaboration
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Reporting SpecialistPercepta Jul 2010 - Mar 2011Allen Park, Michigan, Us-Created operational reporting for internal and external clients-Reporting Services, Excel Services, SSRS, Analysis Services, Visual Basic.
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Knowledge Base DeveloperPercepta Oct 2009 - Jul 2010Allen Park, Michigan, Us-Web application business analyst.-Worked as a liaison between the business team and the developers-Responsible for testing and documenting the all changes to the web application-Captured client requirements and managed the change process
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It Services Lead TechPercepta Oct 2007 - Oct 2009Allen Park, Michigan, Us-Handling escalated IT concerns from the helpdesk.-Tracking tickets and SLA’s for the helpdesk-Holding the weekly change management meetings and organizing the documentation surrounding the requested changes
Andrew Hill Skills
Andrew Hill Education Details
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Keiser Career College-JacksonvilleComputer Graphics
Frequently Asked Questions about Andrew Hill
What company does Andrew Hill work for?
Andrew Hill works for Percepta
What is Andrew Hill's role at the current company?
Andrew Hill's current role is Cloud Contact Center Specialist | Expertise in AWS, Power Platform & Twilio.
What is Andrew Hill's email address?
Andrew Hill's email address is kn****@****ail.com
What is Andrew Hill's direct phone number?
Andrew Hill's direct phone number is +132169*****
What schools did Andrew Hill attend?
Andrew Hill attended Keiser Career College-Jacksonville.
What are some of Andrew Hill's interests?
Andrew Hill has interest in Html, Sharepoint 2013, Sharepoint 2007, Linux, Wordpress, Javascript, Sharepoint 2010, Web Applications, Css.
What skills is Andrew Hill known for?
Andrew Hill has skills like Sharepoint, Microsoft Sql Server, Process Improvement, Ssrs, Business Analysis, Servers, Sharepoint Designer, Web Applications, Call Centers, Call Center, Business Process Improvement, Team Building.
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