Anne Chen, Tmp Email & Phone Number

Increasing destination awareness, generating new meetings and conventions and creating new satisfied clients while servicing our existing client base. Ultimate goal is to generate hospitality business, create economic impact for Gwinnett County and ensure our clients have a memorable, authentically Gwinnett experience.• Responsible for soliciting Corporate, Association and International meetings business through a variety of methods including sales and trips, developing strong local relationships, trade shows, site inspections and networking.• Sustains ongoing, tangible evidence of market penetration utilizing all sales tools and techniques; be an expert on lead generation and prospecting.• Sustain and strengthen partnerships with hotels and community partners; Strives to understand hotels' sales strategies.• Develops and maintains positive rapport with political public sector; participates in programs/events that will enhance working relationships.• Utilize creative methods and social media platforms such as LinkedIn, Twitter, etc. to engage meeting planners•Booking and coordinating corporate, association and international meetings and events for groups.•Research and qualify prospective group opportunities; solicit group meeting businessin effort to produce leads and secure bookings•Maintain & develop strong presence within local community and industryassociations through board seats, appropriate organizational representation,committee work and volunteerism as needed

Duluth, Georgia

Increasing destination awareness, generating new meetings and conventions and creating new, satisfied clients while servicing our existing client base. Ultimate goal is to generate hospitality business, create economic impact for Gwinnett County and ensure our clients have a memorable, authentically Gwinnett experience.Responsible for the development of new business relationships with companies and organizations. Booking and coordinating corporate, association and international meetings and events for groups.

Responsible for the development of new business relationships with companies and organizations. Booking and coordinating small corporate meetings and events for groups. Managing Sales in a wide variety of industries and organizations with a major focus on International business market. Proactively developing and maintaining relationships with key clients in order to produce repeat business and identifying, qualifying and soliciting new accounts.Representative of Sonesta Gwinnett Place Atlanta at industry events and trade association meetings to promote the property.Develop and implement new/special marketing programs.

Administer the operational and system processes for coordinating group arrival and departure. Including verification of reservations, online bookings and rooming lists. Providing ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, requirements and overall guest satisfaction. Working closely with the Revenue Manager, Catering/Sales Managers, Front Office Managers, and Accounting Department to ensure smooth and memorable experience for guests.-As the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.-Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.-Maintaining a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mgt and sales meetings in order to insure financial objectives of the property are met.-A working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.-Attending Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.-Attending Weekly Revenue Strategy and Sales Meeting.-Maintaining accurate files and systems for information retrieval as it relates to group bookings.-Setting up and maintaining Wedding and Social Room Blocks

Providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Maintaining accuracy with daily accounting procedures.- Responsible for assisting guests with check-in and check-out- Assisted in training of new associates and maintained constant training of agents as cashiers.- Worked with desk agents to balance at end of shift and ensures completion of shift checklist.- Smiles and greets all guests immediately in a gracious and professional manner; handles allguest questions and problems within empowerment guidelines.- Anticipated guests needs, responds promptly and acknowledge all guests, maintained positiveguest relations at all times, and resolved guest complaints, ensuring guest satisfaction- Maintained complete knowledge at all times of: all hotel features/services, hours of operation. Allroom rates, special packages and promotions. Daily house count and expected arrivals/departures.- Handled bank and ensure accuracy of contracted monies and kept bank secure at all times.- Answered telephone within 3 rings, using correct greeting and telephone etiquette.- Handled overbooked or walked in guests.- Resolve discrepancies on the room status report with Housekeeping. Match the bucket check toin-house guest ledger report; report discrepancies to Manager.- Accept and record wake-up call requests. Monitored, send and distribute guest faxes.Communicate pertinent guest information to designated departments/personnel (i.e., special requests,amenity delivery).

Managing the daily operations of restaurant, including the selection, development and performance management of employees. In addition, to oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.- Trained service staff to enhance customer service and increase profits through up selling dailyspecials and cocktails- Retrained servers and Improved customer service- Maintained a clean and efficient work environment- Generated teamwork and improving customer service- Managed the needs/requirements of high revenue commercial accounts- Maintained weekly and monthly sales reports- Supervised and motivated a staff of 35 employees- Opened and managed daily cash and safe- Maintain accurate food-ordering and stocking levels, including all kitchen materials- Demonstrated and trained in food safety practices- Maintained food and alcohol inventory- Maintained and organized files- Managed wastage through correct product measurement and error reduction

Leading the restaurant team in successful day-to-day operations - by example and by being a role model of the standards. Managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, to oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied.-Trained service staff to enhance customer service and increase profits through suggestive selling-Brought up evening sales by 35% through suggestive selling and improving customer service-Maintained a clean and efficient work environment-Generated teamwork and improving customer service-Managed the needs/requirements of high revenue commercial accounts-Maintained weekly and monthly sales reports-Supervised and motivated a staff of 30 employees-Oversaw catering-Opened and managed daily cash and safe-Developed HACCP plan for the store-Demonstrated and trained in food safety practices-Developed a training program to update and train all employees the new Heath DepartmentRules and Regulations that took place 2007-Maintained and organized files

Atlanta, Georgia

Trained service staff to enhance customer service and increase profits through suggestive selling· Improved productivity by cross training each associate· Maintained a clean and efficient work environment· Managed the needs/requirements of high revenue commercial accounts· Maintained weekly and daily sales reports· Supervised and motivated a staff of 40 employees· Generated teamwork and improving customer service· Developed and oversaw a catering program· Opened and closed managed daily cash, safe, deposits and inventory

· Cutting Labor cost down to 20% while maintaining great customer service though cross trainingthe associates· Completed Manager Training Course· Certified Restaurant manager· Supervised, scheduled, and motivated a staff of 35 employees· Cut food cost and waste down from 28% to 25% though daily inventory· Generated teamwork and improving customer service· Oversaw a catering program· Trained service staff to enhance customer service and increase profits through suggestive selling· Maintained a clean and efficient work environment· Opened and closed managed daily cash, safe, and deposits