Felix Williams Email & Phone Number

Nigeria

Nigeria

*Azure cloud infrastructure engineer with strong focus on virtual machines, virtual networks, availability sets and Entra ID. *Expert knowledge of other cloud environments like, Amazon Web Services (AWS), Google Cloud Platform (GCP). *M365 engineer with expert skills in configuring, managing and troubleshooting Exchange Online, SharePoint Online, OneDrive for business and Microsoft Teams. *Active directory administrator for on-premises server and EntraID administrator for cloud environment. * Leads a team of 3 people daily to achieve monthly departmental goals which covers E-transactions; ATM card issuance; e-transfer dispute resolution; Website maintenance; Network configuration; Hardware and Software maintenance; and other matters related to the IT department. *Responsible for generating Business Intelligence reports using SQL and creating new users on various systems, defining user role permission levels, access control, approvals, workflows and other system configuration in compliance with relevant policies and regulations. Some of such systems include: Remita, Qore Inc, Interswitch Group, Secure ID Ltd, Nigeria Inter-Bank Settlement System Plc (NIBSS). *In charge of the facilitation of business requirements elicitation with key stakeholders, and development user stories with clear acceptance criteria. This ensured clear definition of project scope, and management of stakeholder expectation. *Proficient use of softwares like winbox for network configuration, elementor for website maintenance. *Knowledge of Python programming language for automating processes and managing IT resources at scale, both for physical machines and virtual machines in the cloud. *Expert understanding and use of Linux operating system and bash command lines. * Developed a disaster recovery management plan, business continuity plan and IT Policy approved by the CBN for the department.

Uyo

*Led a team of 3 people daily to achieve monthly departmental goals which covers E-transactions; ATM card issuance; e-transfer dispute resolution; Website maintenance; Network configuration; Hardware and Software maintenance; and other matters related to the IT department. *Responsible for generating Business Intelligence reports using SQL and Power BI, creating new users on various systems, defining user role permission levels, access control, approvals, workflows and other system configuration in compliance with relevant policies and regulations. Some of such systems include: Remita, Qore Inc, Interswitch Group, Secure ID Ltd, Nigeria Inter-Bank Settlement System Plc (NIBSS). *Worked with Interswitch as a project owner throughout the life cycle and development of Automated Teller Machine cards which has been very vital in driving business for the bank and increased financial transactions by 47% as at July 2023. *Member of the management team of the Bank. As a member of the management team, I have made several key recommendations with particular focus on the ongoing Point of Sale project by Qore Solutions which is expected to increase the bank's revenue by 13% within the first 5 months of project completion. *Delivered 7 lectures to 21 people on cybersecurity, computer maintenance, and system administration between April and November 2023. *Trained 3 team members on e-transaction reconciliation, network administration, enterprise resource planning management, software installations and troubleshooting techniques. *Proficient use of softwares like winbox for network configuration, elementor for website maintenance. *Knowledge of Python programming language for automating processes and managing IT resources at scale, both for physical machines and virtual machines in the cloud. *Expert understanding and use of Linux operating system and bash command lines.

Uyo, Akwa Ibom, Nigeria

*Worked as a relationship manager between customers and the bank. *Identified and worked with over 2000 SMEs and Farmers in Uyo, between January 2022 - February 2023. *Personal account officer for over 500 people in rural communities in Akwa Ibom State.*Recommended micro lending policies to the bank which is currently in use to enroll and support small business in rural areas in Akwa Ibom State.

Aba, Abia State, Nigeria

*Taught Social Studies; Civic Education and Government Studies to 3 classes within a 3 year period.*Organized free extramural classes for over 155 students in Umuola community to upscale their academic performances, within a 3 year period.*Prepared lecture notes and examinations; marked, recorded and disseminated results. *Managed communications with community leaders and gave policy recommendations aimed at addressing the educational challenges in the community like, ending child servitude.

Aba, Abia, Nigeria