Led the Quality Assurance department overseeing comprehensive product coverage across our platform while managing a geographically distributed team.• Spearheaded the establishment and deployment of global QA processes, standardized testing tools, and enhanced automation methodologies, alongside the implementation of uniform quality measurement Key Performance Indicators (KPIs).• Designed and constructed multiple automation frameworks seamlessly integrated into our Continuous Integration/Continuous Deployment (CI/CD) environments, featuring technologies such as testNG, Selenium, Protractor, appium, jmeter, and a bespoke automated testing framework—all adhering to industry-standard page object/page templating principles.• Orchestrated the development of automated test suites encompassing backend, frontend, load/performance, and mobile app testing automation, successfully integrating them into Jenkins for nightly execution and automated reporting.• Engineered scalable automation frameworks capable of vertical expansion across diverse EC2/AWS configurations, facilitating team growth requirements.• Pioneered the creation of an Accessibility (WCAG) playbook for comprehensive testing, auditing (VPAT), and resolution of customer concerns related to WCAG 2.0, WCAG 2.1, and WCAG 2.2 compliance. Committed to crafting an inclusive design system accessible to individuals worldwide, transcending geographical, linguistic, and disability barriers.Oversaw Technical Support teams responsible for delivering round-the-clock support services.• Proficiently addressed suboptimal feature and workflow challenges by offering effective workarounds to customers.• Enhanced communication channels and streamlined issue escalation procedures, particularly for high-volume incidents.• Maintained vigilant site awareness, promptly detecting ongoing issues and assessing their potential impact on customer experiences.

Led the Mobile QA Team and spearheaded the development of Core QA Automation capabilities.• Assumed ownership of the Jenkins CI Pipeline Build process, orchestrating the integration of unit tests, HTML report generation, and source code management (SCM) polling to ensure seamless and efficient continuous integration.• Crafted a comprehensive Mobile Automation framework employing AngularJS Protractor, leveraging the power of JavaScript and NodeJS. Employed a meticulously designed full-page object model within a hybrid framework, accommodating multi-controllers for prioritized test scripts. Introduced an intuitive ngdoc documentation system for each page object API, facilitating rapid onboarding and streamlined functionality searches. This entire automation framework was seamlessly integrated into the Jenkins CI environment.• Pioneered the establishment and configuration of the iOS CI environment, commencing from SCM polling, encompassing unit test execution, app compilation, appium test execution, code signing, and automated deployment to the iTunes platform. This end-to-end automation workflow ensured robust and efficient iOS app development and testing processes.• Achieved comprehensive API automation coverage through JMeter, implementing modularization, facilitating ANT build processes, and enhancing reporting mechanisms for performance evaluation.

Efficiently ran entire QA team (4 onshore/10 offshore).• Provide guidance and training for entire team on using new testing framework, understanding coding structure and best optimal solution for writing automation script.• Restructure our bi-weekly testing strategy by upgrading our automation framework, test case system, reporting and tracking of features. We’re able to handle more features testing than before. • Migrated our entire test case management system from TestLink to Jira – optimize, easily manage every release, reporting/tracking can now be link to all jira issue.• Integrated our front-end automation framework using Selenium RC into Jenkins for continuous run. Deprecated Selenium Grid and used Jenkins’s framework in order to run multiple nodes for quicker run. • Design and implemented our new automation framework and migrated from Selenium RC (PHPUnit) to WebDriver 2.0 (TestNG).• Restructure and redesign QA's api automation framework using Jmeter/Jenkins. Continuous nightly run with reporting on all our existing api; over 1200 api scripts. Performance reporting per release are easily computed and displayed.• Created QA tools on Jenkins and automated everything. Team can build/patch/test with a click of a button on Jenkins and it will automatically report all issues.

• Help manage Monthly and Bi-Weekly Release Cycles by creating test plan, daily status report, and cooperating with development team, operation team, and product team to guarantee an efficient and fast release with minimal downtime.• Manages a team consisting of both External and Internal QA. Setup strict guideline and procedure for better communication and daily status report. • Experience in testing complex SaaS commercial application with multiple third-party integration points including Billing, Payment, Identity Verification, Security. • Experience in testing multiple browsers, browser plug-ins, APIs and PC/Mac based applications. • Implement both JUnit and HtmlUnit framework using Eclipse to test Web API by passing in parameter and having the framework verify multiple results. • Web automation using Selenium IDE and Selenium Java Server. Extensive QA automation experience using Selenium IDE framework with javascript implementation.• Experience with Oracle DB using standard industry tools along with knowledge of PHP, Javascript and AJAX • Automate build and testing of app through jenkins; auto build of all php, java, symfony code through jenkins as well as quick deployment on all QA servers.• Created new automation framework for all API testing and performance through Jmeter• Knowledgeable about building, setup, testing of DataLayer apps through GlassFish server. • Able to easily debug bugs by tailing error log, proxy, html/css log, and database request calls. • Write and review test cases to meet the specific standards and requirements of according to PRDs.• Handle all QA related backend changes, implementation, infrastructure changes.• Full understanding of new features being design by having regular interaction with product team, design team, and development team.

• Writing high quality test cases and in-depth flow chart for different products• Writing automation scripts for GUI testing, blackbox testing and white box testing• Testing API function using scripting programs such as CPPUNIT (C++) and NUNIT (C#) in Visual Studio 2005• Created full test document for every API functions in order for future reference and for other testers who require additional information on how to implement the API.• Reporting bugs/defects into tracker and discussing vital fixes which need to be implement with developer to help enhance our products• Writing / modifying test cases to match recently developed products as well as updating regression test cases for each builds• Outlining testing procedures to help team members get a better understanding of what needs to be tested or implemented upon a products• Hand-on testing of products / applications such as the HIIDE and PIERs and any related materials• Writing reports attach with detail charts, excel sheet, and statistical information daily about the result of each products

• Created website template; learn about the interaction between website-server-database searches. • Helped migrates server from Microsoft Server 2000 to Small Business Server 2003. • Learn the basic of how to set up and implement a new server.