• Provides Premier and Premier Enterprise tiered support to customers.• Ranked number 1 out of 178 technicians for cases completed in 2018.• Supports Server & Application Monitor, Network Performance Monitor, Server Configuration Monitor, Web Performance Monitor, Virtualization Manager, and High Availability.• Completed 4 SolarWinds Certified Professional (SCP) programs: SAM, NPM, Orion Architecture, and Troubleshooting.• Knowledge-centered Service (KCS) mentor and coach for a… Show more • Provides Premier and Premier Enterprise tiered support to customers.• Ranked number 1 out of 178 technicians for cases completed in 2018.• Supports Server & Application Monitor, Network Performance Monitor, Server Configuration Monitor, Web Performance Monitor, Virtualization Manager, and High Availability.• Completed 4 SolarWinds Certified Professional (SCP) programs: SAM, NPM, Orion Architecture, and Troubleshooting.• Knowledge-centered Service (KCS) mentor and coach for a team of technicians.• Global leader in the development of knowledge base articles for SolarWinds software.• Point of escalation for support tickets and high priority accounts.• Proficient use of SQL, PowerShell, Active Directory, IIS, and other miscellaneous Windows server tasks.• Develops custom scripting solutions and job automation techniques for the support organization (250+ technicians). Show less

• Performed QMS tasks to sustain daily operations of an ISO9001 certified supplier• Responsible for resolving non-conforming product issues through containment, organizing product sort/rework, and submission of 8D/corrective action reports• Established and negotiated boundary samples subject to appearance of class-A finish products• Strong understanding of injection molding and plating process of ABS and nylon plastics• International travel to Hong Kong, Beijing and Huizhou… Show more • Performed QMS tasks to sustain daily operations of an ISO9001 certified supplier• Responsible for resolving non-conforming product issues through containment, organizing product sort/rework, and submission of 8D/corrective action reports• Established and negotiated boundary samples subject to appearance of class-A finish products• Strong understanding of injection molding and plating process of ABS and nylon plastics• International travel to Hong Kong, Beijing and Huizhou, China Show less

• Created and disseminated training materials for technicians at a new plant in Athens, Alabama• Specialty training topics pertained to production processes and operations, and safety• Participated and contributed in weekly project meetings, long distance communication, frequent travel, and training delivery

• Created P&ID’s and equipment lists for the startup of a new plant in Brazil• Updated P&ID’s and floor plans to existing plants (China, India, and U.S)• Preliminary design (calculation, sizing, and layout) of a water cooling system• Performed safety inspections on equipment• Collaborated with chemists to layout a floor plan for a new R&D Lab expansion

Assembled and inventoried rail trolleys in overhead cranes used for material handling.

• Performed experiments for new solvent cast polymer films/coatings to test physical and chemical properties• Mixed, milled, filtrated, and coated solvent cast polymer films using both laboratory techniques and full-scale production procedures• Performed SPC data collection to validate product specification and track material variation• Proficient daily use of test instruments: Instron tensile testing, rotational viscometer, infrared spectrometer, and gas chromatograph

• Performed mixing, packaging, shipping, receiving, and engineering/quality control tasks.• Participated in startups, shutdowns, changeovers, and 5S activities.