Anthony Giannetti Email & Phone Number

St. Petersburg, Fl, Us

Redmond, Washington, Us

Cupertino, California, Us

• Managed a team of 38 regional exempt employees who support executive escalations and surveys related to the Apple Online Store and Apple Retail Stores. • Partner with management across functional areas, divisions, and regions in support of the Executive Relations team’s objective of continuous improvement in process, people and technology.• Established weekly, monthly and quarterly metrics reporting with executive leadership team to identify root cause and lead collaborative cross functional partnership to drive corrective action.

Cupertino, California, Us

• Managed a team responsible for tracking, analyzing, and forecasting accurate inbound contact volume, average handle times, service level, and resource requirements to enable optimal performance of 6000+ customer support specialists globally in support of Apple’s Retail and Online Sales and Service business. • Established weekly forecast reviews with senior management and key business leaders within the organization to ensure optimization of current staffing, ensure alignment on future assumptions, and plan for key events. • Redesigned and streamlined forecast models utilized by the team resulting in an overall time savings of 40%.• Developed weekly dashboards to report and analyze staffing needs during cross functional reviews with finance, readiness, operations, and other key partner teams.

Cupertino, California, Us

iPhone Supply Demand Planning Manager, Americas Supply Demand Planning (05/15 to Present)♦ Direct and mentor seven team members consisting of supply and demand planners to ensure operations for all facets of supply chain management for the iPhone line of business in the United States, Canada, and Latin America are conducted properly. ♦ Oversee $4B of inventory annually by managing three channels of distribution to ensure inventory generates revenue and is utilized in timely manner.♦ Manage daily operations at six Original Equipment Manufacturers (OEMs) in China for four different iPhone products to meet customer supply commitments.♦ Perform weekly sync calls with OEMs to ensure alignment on priorities and discuss any issues regarding materials, capacity, and systems which may interfere with customer commitments.♦ Deliver individual OEMs short term and long term build direction plans to initiate production and allow OEMs to procure material component parts for future builds and to ensure long lead times materials are available when needed. ♦ Collaborating with three year planning strategy team to ensure Apple operations is prepared to meet goals and objectives of company in next three years; including Apple’s Green Initiative to remove 40k cars off highways per year and ensuring OEMs and local distribution centers are able to provide capacity to support future expected growth.

Cupertino, California, Us

Channel Support Account Manager, Americas Reseller Operations (04/13 to 05/15)♦ Monitored and analyzed inventory and sales data to ensure proper planning, forecasting, and replenishment for key channel partners including AT&T, Best Buy, Target, Wal-Mart, and Sam’s Club. ♦ Consulted with customers weekly to develop demand forecasts to ensure they were properly stocked at all times.♦ Reported to Apple senior management team during Weekly Product Reviews (WPR) and on key deliverables regarding Quarterly Revenue Attainment (QRA).♦ Received Apple Global Operations Above and Beyond Award for developing and implementing inventory tracking system for iPad line of business to accurately project optimal supply needed by each account to maintain service levels while minimizing Apple’s channel inventory. Resulted in overall reduction of $4.5M in channel supply.♦ iPad Team Lead for the America’s Reseller Operations group. Acted as liaison between Reseller Operations and Supply Demand Management teams for all planning activities for iPad product line.

Cupertino, California, Us

Supply/Demand Planner, Americas Supply Demand Planning (02/11 to 04/13)♦ Responsibilities included OEM management, inventory planning, accuracy and accountability, development of sales forecasts for multiple customers and channels to include 3rd part resellers, Apple retail stores, and Apple on line sales, and timely distribution of inventory to those countries and channels. ♦ Trained 15 team members during rollout of new supply allocation software.♦ Created logistics forecasts for all shipments by channel, sales organization, and distribution method, and carrier assignment for the purposes of planning lift capacity, labor force scheduling, and overall logistics costs to ensure timely delivery of product in the most cost efficient way.

Peabody, Ma, Us

Director, Global Operations, Arrow/Converge (06/08 to 02/11)♦ Directed five international operations facilities and 160+ global employees in the processing of multiple technology component parts to ensure the highest standards of quality.♦ Activities performed included inventory management, pick, pack and ship functionality, inspection of inbound and outbound order processing, screening, testing, and repair.♦ Oversaw annual budget of $50M.

Round Rock, Texas, Us

Senior Service Supply Chain Manager, Dell Americas Service Logistics (06/03 to 06/08)♦ Managed $20M annual budget and team of eight employees who directed operations at multiple 3rd party service providers in both the US and Mexico. ♦ Oversaw the operations at Dell’s notebook repair depot and Dell’s desktop and server motherboard repair depots. ♦ Established the Americas Service Logistics Asset Recovery Operations group which dispositioned over $200M in scrap and excess material annually.♦ Increased return to Dell by over 50% on the remarketing/recycling of electronic waste.♦ Negotiated new terms and conditions with Dell’s packaging suppliers to reduce annual spending by $1M.

Round Rock, Texas, Us

Production Engineer, Dell Desktop and Server Manufacturing Centers (06/01 to 06/03) ♦ Directed all sustaining operations and process improvement initiatives in the assembly and test areas. ♦ Reduced annual spending by $1M by implementing paperless traveler system.♦ Led $5M redesign/automation of desktop assembly and test areas.♦ Coordinated the activities of seven different suppliers simultaneously working on the automation/redesign project which resulted in on time and on budget delivery and savings of $7M per year in operational costs.

Round Rock, Texas, Us

Operations Supervisor, Dell Desktop Manufacturing Center (4/00-11/00)♦ Managed a continuous flow manufacturing process in Dell’s desktop computing line of business. ♦ Supervised 20-40 direct employees and assigned manufacturing area.♦ Received commendation from management each quarter for operational excellence.

Bachelors Of Science, Engineering

Masters Degree, Engineering Management