Anthony Giannetti Email & Phone Number

St. Petersburg, FL, US

Redmond, Washington, US

Cupertino, California, US

• Managed a team of 38 regional exempt employees who support executive escalations and surveys related to the Apple Online Store and Apple Retail Stores.
• Partner with management across functional areas, divisions, and regions in support of the Executive Relations team’s objective of continuous improvement in process, people and technology.
• Established weekly, monthly and quarterly metrics reporting with executive leadership team to identify root cause and lead collaborative cross functional partnership to drive corrective action.

Cupertino, California, US

• Managed a team responsible for tracking, analyzing, and forecasting accurate inbound contact volume, average handle times, service level, and resource requirements to enable optimal performance of 6000+ customer.
• Established weekly forecast reviews with senior management and key business leaders within the organization to ensure optimization of current staffing, ensure alignment on future assumptions, and plan for key events.
• Redesigned and streamlined forecast models utilized by the team resulting in an overall time savings of 40%.
• Developed weekly dashboards to report and analyze staffing needs during cross functional reviews with finance, readiness, operations, and other key partner teams.

Cupertino, California, US

iPhone Supply Demand Planning Manager, Americas Supply Demand Planning (05/15 to Present)♦ Direct and mentor seven team members consisting of supply and demand planners to ensure operations for all facets of supply chain management for the iPhone line of business in the United States, Canada, and Latin America are conducted properly. ♦ Oversee $4B of.

Cupertino, California, US

Channel Support Account Manager, Americas Reseller Operations (04/13 to 05/15)♦ Monitored and analyzed inventory and sales data to ensure proper planning, forecasting, and replenishment for key channel partners including AT&T, Best Buy, Target, Wal-Mart, and Sam’s Club. ♦ Consulted with customers weekly to develop demand forecasts to ensure they were.

Cupertino, California, US

Supply/Demand Planner, Americas Supply Demand Planning (02/11 to 04/13)♦ Responsibilities included OEM management, inventory planning, accuracy and accountability, development of sales forecasts for multiple customers and channels to include 3rd part resellers, Apple retail stores, and Apple on line sales, and timely distribution of inventory to those.

Peabody, MA, US

Director, Global Operations, Arrow/Converge (06/08 to 02/11)♦ Directed five international operations facilities and 160+ global employees in the processing of multiple technology component parts to ensure the highest standards of quality.♦ Activities performed included inventory management, pick, pack and ship functionality, inspection of inbound and.

Round Rock, Texas, US

Senior Service Supply Chain Manager, Dell Americas Service Logistics (06/03 to 06/08)♦ Managed $20M annual budget and team of eight employees who directed operations at multiple 3rd party service providers in both the US and Mexico. ♦ Oversaw the operations at Dell’s notebook repair depot and Dell’s desktop and server motherboard repair depots. ♦.

Round Rock, Texas, US

Production Engineer, Dell Desktop and Server Manufacturing Centers (06/01 to 06/03) ♦ Directed all sustaining operations and process improvement initiatives in the assembly and test areas. ♦ Reduced annual spending by $1M by implementing paperless traveler system.♦ Led $5M redesign/automation of desktop assembly and test areas.♦ Coordinated the activities.

Round Rock, Texas, US

Operations Supervisor, Dell Desktop Manufacturing Center (4/00-11/00)♦ Managed a continuous flow manufacturing process in Dell’s desktop computing line of business. ♦ Supervised 20-40 direct employees and assigned manufacturing area.♦ Received commendation from management each quarter for operational excellence.

Bachelors Of Science, Engineering

Masters Degree, Engineering Management