Consult with key clients within the retail, CPG, and construction materials industries to grow their brands through digital initiatives and products.- Work with clients to define strategies for rewards and loyalty programs, mobile training applications, mobile apps, site enhancements, and digital media and communications- Determine ways to meet client objectives by gathering insights, defining objectives, and presenting comprehensive digital experience strategies and implementation plans- Define business process and ROI impacts, competitive positioning, product roadmaps, UX, customer journeys, and communications strategies

Owned, managed, and evangelized the product vision and strategic roadmaps for ups.com applications and services. Managed redesign and development efforts to ensure alignment with corporate strategy and focusing on the experience of consumers, SMB, and eCommerce customers.- Redesign of ups.com shipping applications- Enhancements to visibility applications and tracking notifications

Led and managed numerous projects to develop and launch new products including UPS My Choice, UPS Marketplace Shipping, UPS native mobile apps, email and SMS notifications. Defined business requirements and collaborated with key stakeholders, IT development, and UI/UX design teams to develop and launch new products and product enhancements.

Managed the new provider application process and legal agreements between UPS and 3rd party providers. Provided Sr. management with recommendations regarding potential providers.