Amanda Whitney Email & Phone Number

- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.- Handles customer complaints, resolved issues and adjusted policies to meet changing needs.- Evaluates employee performance and provides coaching and/or training to improve weak areas.- Maintains compliance with company policies, objectives and communication goals.- Manages outsourced third-party teams to ensure compliance with MRO and client standards.- Adjusts job assignments to keep pace with dynamic business needs, factoring in processes, employee knowledge and client demands.- Strong support between external customers and internal operations.- Successfully manages high volumes of client-facing interactions and established strong interpersonal rapport.- Assists in implementations of new clients and processes as Remote Services representation and point of contact for client feedback and communications.

Valley Forge, Pa

- Continued support in all areas of a Remote Services Administrator with the addition of elevated tasks to ensure timely completion of priority projects/deadlines and a strong focus on client health and turnaround times. - Responsible for issuing daily work assignments for team members to ensure coverage in all necessary areas for client success.- Provided coaching and training to assigned MRO client-specific team members for department and client continuity.

Valley Forge, Pa

- Maintained accuracy and completeness for compliance in the secure release of medical records and health information.- Followed exact procedures for handling transfers and other releases of legal medical record sets.- Utilized ROI Online and client electronic health record systems to manage and confirm patient data, such as insurance, demographic and medical history information.- Compiled electronic patient records covering conditions, treatments and diagnoses to complete releases.

Certificate Of Completion, Medical Coding And Billing

A one-year intensive program to prepare for AAPC Certified Professional Coder exam.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, Gpa: 3.8, Summa Cum Laude

Activities and Societies: MCCC College Choir, MCCC Chamber Choir, Thrive - Religious Organization