As a business process consultant, I am responsible for the design, delivery, and documentation of process improvement engagements for my clients. I focus on taking clients to the next level of their business process maturity by focusing on outcomes, building business value, and an emphasis on efficiency and automation. In my role, I: • Prepare and facilitate requirements gathering sessions with Product Owners, Stakeholders, and Sponsors. • Deliver process and system workshops and demonstrations with process expertise in multiple business areas• Act as a point of contact between my client and technical teams regarding process-related concerns • Maintain operational processes in compliance with quality standards and contractual requirements• Provide process definition guidance and best practices• Design new processes to improve service delivery and maintain client relationships ensuring cost-effectiveness• Assist my client by standardizing, improving, or re-designing existing processes • Manage client communications to ensure the effectiveness of the process strategy• Facilitate SCRUM ceremonies including grooming, planning, stand-ups, and retrospectives• Update and maintain all process documentation• In conjunction with Sales Personnel, and Solution Consultants, conduct transition briefings to communicate commitments and expectations in preparation for engagements• Support Business Development teams in pre-sales activities by providing functional and technical support in building the right solutions based on the client's requirements

• Consult with stakeholders to determine requirements and implement workflows for multiple lines of business.• Facilitate development sprints in alignment with Agile methodology and best practices. • Lead a team of ten developers and release managers.• Create test scripts and facilitate user acceptance testing.• Manage platform security, upgrades, enhancements, and issue resolution.• Support the integration of multiple platforms through MuleSoft.• Provide technical administration, support, and training to internal and external users.

• Consult with stakeholders to determine system requirements and strategically manage current and future system configurations.• Manage platform upgrades, functional enhancements, and issue resolution.• Facilitate sprints in alignment with Agile methodology and best practices. • Create test scripts and facilitate user acceptance testing. • Support integrations with key vendor systems and eBonded customers. • Perform instance cloning, manage change records, and update process documentation.• Provide technical administration, support, and training to end-users and customers• Manage employee and customer knowledge bases.

• Consult with stakeholders to support business process optimization • Determine tools and resources to build engaging and effective training for a remote workforce• Implement and manage content/learning management solutions to support training and certification management. • Hire, train, and develop business unit trainers as needed.

•Assessed risk to the company based on recorded conversations between advisors and students. •Worked with HR to deliver corrective action based on risk analysis. Prepared reports on key issues detected.•Reviewed policies and procedures for necessary audits and revisions.•Assisted with Attorney General investigations as needed. •Trained incoming staff members. •Revised company Code of Ethics.