Andrea Wilson Email and Phone Number
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We help companies embrace and improve employee interactions. Communication and coaching skills are the cornerstone to building a culture of trust and performance. Although most companies provide some level of development, employees with supervisory positions tend to rely on peer support and on the job training. This often leads to inconsistent results, higher employee turnover and misalignment with company vision, values and goals.Through live and virtual support for the fundamental skills, Supervisors will learn to:--> communicate initiatives more effectively--> involve and engage employees--> create and administer stronger development plans--> manage personal and employee accountability--> understand, adapt and flex between social styles--> and much moreIf you are interested in learning more, I invite you to have a conversation.| ☏ 858.349.1212 | ✉ awilson@thecardengroup.com
The Carden Group
View- Website:
- thecardengroup.com
- Employees:
- 6
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EntrepreneurWilson & Associates Oct 2012 - PresentGreater San Diego AreaProject Management, Sales, Service and Supervisory Development- Customer Service- Sales & Marketing Integration- Retention- Communication- Team Building- QA MonitoringVirtual Training Platform:High Impact VT - Interactive, streaming video virtual learning.www.highimpactvt.com
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Project Management, Client SuccessThe Carden Group Jan 2017 - PresentGreater San Diego AreaConsult with business partners to translate needs into projects that strengthen client brand, build desired skills and accelerate the ramp process and productivity through business changes and for new employees. • Provide customized development programs to build manager and employee capabilities, advancing them for continued growth and success.• Conduct asset reviews, site observations and focus groups to identify business strengths, gaps & initiatives.• Serve as L&D liaison working directly with client leadership & SMEs to design and develop all needed materials. • Translate complex and integrated organizational strategies and initiatives into tactics and accountabilities for team members and leaders. • Design and deliver strategic learning requests that are currently not part of, or to enhance existing, core curriculum.
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Client Success / Project ManagementRenzo Experience Jan 2020 - Dec 2020 -
Business Development/OperationsAxis Marketing Communications Inc Jan 2013 - Dec 2016Greater San Diego AreaDeveloped simplified and executable plans for corporate strategy and goal objectives. Accountable for the design, development, facilitation and execution of specialized training programs for corporate clients. • Lead a team of 30+ consultants to provide on-site agent, manager and Train the Trainer workshops across North America, South America, Mexico, Canada, the Philippines and the Caribbean. • Developed, implemented and coordinated the training material and learning activities associated with the conversion to specialty call types. • Measured and reported training effectiveness through survey feedback, on site observations and pre/post training performance analysis and tracking of KPIs. Maintained client satisfaction score of +98% while achieving month over month, and year over year increase in customer retention, revenue per call, attach rates and individual product sales.• Created specialized modules to handle and manage difficult situations, measured by First Call Resolution and Repeat Call rates, resulting in overall improved customer satisfaction.
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Sr. Channel Manager, Employee Development, Consumer Markets GroupAt&T 1987 - 2012Demonstrated success in leading multiple, complex and highly visible projects supporting sales & retention initiatives throughout the Consumer Markets Group in both internal and BPO locations across the globe.• Collaborated with sales, marketing, operations, legal, IT and training leadership to develop and execute strategies to improve communication, consistency and performance, introduce technology enhancements and increase channel efficiency. • Spearheaded a cross functional team for the development of targeted training and materials that address and provide solutions for common business challenges such as First Call Resolution, Coaching Consistency and Employee Turnover, resulting in an increase in both employee and customer satisfaction while increasing overall revenues.• Leveraged tactical data to evaluate and measure program effectiveness to ensure positive ROI is attained. -
Sales Implementation Manager, Specialty CentersAt&T 2004 - 2006Greater San Diego AreaRecruited to provide channel marketing support for consumer call centers throughout Southern California and Nevada to improve employee engagement and performance. Served as interpreter, designer and facilitator of key initiatives and corporate changes focused on improving employee engagement, awareness and execution.
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Associate Director, Special ProjectsAt&T 2002 - 2004Rohnert Park, CaManaged executive-level high priority and political client accounts and served as liaison regarding concerns with services, products, or billing. Led performance audits, gap analysis and coaching/feedback sessions across the channel.
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Associate Director, Center Sales ManagerAt&T 1997 - 2002Northern CaliforniaManaged a consumer call center employing over 300 agents, 13 managers, and a support staff.Recruited, trained, motivated, scheduled, and evaluated staff.Strove to create and sustain an engaged workforce who felt appreciated, confident in their skills, and integral members of the corporation’s team. Created an ongoing sales and service training program to ensure metrics were aligned with behaviors, achieving Best in Class performance. Established and maintained a culture of respect and success aligning leadership, union partners and employees at all levels.
Andrea Wilson Skills
Andrea Wilson Education Details
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At&T Leadership AcademyOrganizational Leadership -
Business Administration And Management, General
Frequently Asked Questions about Andrea Wilson
What company does Andrea Wilson work for?
Andrea Wilson works for The Carden Group
What is Andrea Wilson's role at the current company?
Andrea Wilson's current role is Marketing and Sales Integration & Consulting.
What is Andrea Wilson's email address?
Andrea Wilson's email address is aw****@****com.com
What is Andrea Wilson's direct phone number?
Andrea Wilson's direct phone number is 185834*****
What schools did Andrea Wilson attend?
Andrea Wilson attended At&t Leadership Academy, De Anza College.
What are some of Andrea Wilson's interests?
Andrea Wilson has interest in Employee Engagement And Customer Loyalty, Leadership And Personal Development, Business Consulting, Economic Empowerment.
What skills is Andrea Wilson known for?
Andrea Wilson has skills like Leadership, Strategy, Training, Customer Experience, Crm, Cross Functional Team Leadership, Leadership Development, Customer Retention, Management, Call Centers, Telecommunications, Customer Satisfaction.
Who are Andrea Wilson's colleagues?
Andrea Wilson's colleagues are Shea Carpenter, Brooke Doerhoff, Lindsay Huhman.
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Andrea Wilson
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Andrea Wilson
Relationship Building Professional | Talent Acquisition | Org Development | Performance OptimizationSpanish Fork, Ut4briebug.com, slimgenics.com, comcast.net, iwon.com1 (855) 8XXXXXXX
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