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@thecardengroup.com
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2 phones found area 858 and 760
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LinkedIn matched
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Andrea Wilson is listed as Marketing and Sales Integration & Consulting at The Carden Group, a with 6 employees, based in Fallbrook, California, United States. AeroLeads shows a work email signal at thecardengroup.com, phone signal with area code 858, 760, and a matched LinkedIn profile for Andrea Wilson.
Andrea Wilson previously worked as Entrepreneur at Wilson & Associates and Project Management, Client Success at The Carden Group. Andrea Wilson holds Organizational Leadership from At&T Leadership Academy.
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We help companies embrace and improve employee interactions. Communication and coaching skills are the cornerstone to building a culture of trust and performance. Although most companies provide some level of development, employees with supervisory positions tend to rely on peer support and on the job training. This often leads to inconsistent results, higher employee turnover and misalignment with company vision, values and goals.Through live and virtual support for the fundamental skills, Supervisors will learn to:--> communicate initiatives more effectively--> involve and engage employees--> create and administer stronger development plans--> manage personal and employee accountability--> understand, adapt and flex between social styles--> and much moreIf you are interested in learning more, I invite you to have a conversation.| ☏ 858.349.1212 | ✉ awilson@thecardengroup.com
Listed skills include Leadership, Strategy, Training, Customer Experience, and 46 others.
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A career timeline built from the work history available for this profile.
Greater San Diego Area
Project Management, Sales, Service and Supervisory Development- Customer Service- Sales & Marketing Integration- Retention- Communication- Team Building- QA MonitoringVirtual Training Platform:High Impact VT - Interactive, streaming video virtual learning.www.highimpactvt.com
Greater San Diego Area
Consult with business partners to translate needs into projects that strengthen client brand, build desired skills and accelerate the ramp process and productivity through business changes and for new employees. • Provide customized development programs to build manager and employee capabilities, advancing them for continued growth and success.• Conduct asset reviews, site observations and focus groups to identify business strengths, gaps & initiatives.• Serve as L&D liaison working directly with client leadership & SMEs to design and develop all needed materials. • Translate complex and integrated organizational strategies and initiatives into tactics and accountabilities for team members and leaders. • Design and deliver strategic learning requests that are currently not part of, or to enhance existing, core curriculum.
Greater San Diego Area
Developed simplified and executable plans for corporate strategy and goal objectives. Accountable for the design, development, facilitation and execution of specialized training programs for corporate clients. • Lead a team of 30+ consultants to provide on-site agent, manager and Train the Trainer workshops across North America, South America, Mexico, Canada, the Philippines and the Caribbean. • Developed, implemented and coordinated the training material and learning activities associated with the conversion to specialty call types. • Measured and reported training effectiveness through survey feedback, on site observations and pre/post training performance analysis and tracking of KPIs. Maintained client satisfaction score of +98% while achieving month over month, and year over year increase in customer retention, revenue per call, attach rates and individual product sales.• Created specialized modules to handle and manage difficult situations, measured by First Call Resolution and Repeat Call rates, resulting in overall improved customer satisfaction.
Demonstrated success in leading multiple, complex and highly visible projects supporting sales & retention initiatives throughout the Consumer Markets Group in both internal and BPO locations across the globe.• Collaborated with sales, marketing, operations, legal, IT and training leadership to develop and execute strategies to improve communication, consistency and performance, introduce technology enhancements and increase channel efficiency. • Spearheaded a cross functional team for the development of targeted training and materials that address and provide solutions for common business challenges such as First Call Resolution, Coaching Consistency and Employee Turnover, resulting in an increase in both employee and customer satisfaction while increasing overall revenues.• Leveraged tactical data to evaluate and measure program effectiveness to ensure positive ROI is attained.
Greater San Diego Area
Recruited to provide channel marketing support for consumer call centers throughout Southern California and Nevada to improve employee engagement and performance. Served as interpreter, designer and facilitator of key initiatives and corporate changes focused on improving employee engagement, awareness and execution.
Rohnert Park, Ca
Managed executive-level high priority and political client accounts and served as liaison regarding concerns with services, products, or billing. Led performance audits, gap analysis and coaching/feedback sessions across the channel.
Northern California
Managed a consumer call center employing over 300 agents, 13 managers, and a support staff.Recruited, trained, motivated, scheduled, and evaluated staff.Strove to create and sustain an engaged workforce who felt appreciated, confident in their skills, and integral members of the corporation’s team. Created an ongoing sales and service training program to ensure metrics were aligned with behaviors, achieving Best in Class performance. Established and maintained a culture of respect and success aligning leadership, union partners and employees at all levels.
Other employees you can reach at thecardengroup.com. View company contacts for 6 employees →
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Andrea Wilson works for The Carden Group.
Andrea Wilson is listed as Marketing and Sales Integration & Consulting at The Carden Group.
AeroLeads has found 1 work email signal at @thecardengroup.com for Andrea Wilson at The Carden Group.
AeroLeads has found 2 phone signal(s) with area code 858, 760 for Andrea Wilson at The Carden Group.
Andrea Wilson is based in Fallbrook, California, United States while working with The Carden Group.
Andrea Wilson has worked for Wilson & Associates, The Carden Group, Renzo Experience, Axis Marketing Communications Inc, and At&T.
Andrea Wilson's colleagues at The Carden Group include Brooke Doerhoff, Shea Carpenter, and Lindsay Huhman.
You can use AeroLeads to view verified contact signals for Andrea Wilson at The Carden Group, including work email, phone, and LinkedIn data when available.
Andrea Wilson holds Organizational Leadership from At&T Leadership Academy.
Andrea Wilson is listed with skills including Leadership, Strategy, Training, Customer Experience, Crm, Cross Functional Team Leadership, Leadership Development, and Customer Retention.
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