Assistant Manager
• Manage the help desk team and evaluate performance (Yangon & Mandalay)• Recruit, train and support help desk technicians and computer users• Develop daily, weekly and monthly reports on help desk team’s productivity• Maintain Daily performance of computer systems• Respond to email messages and ticket system for customers seeking helps• Install, modify, and repair computers hardware and software• Clean up computers• Resolve technical problems with Local Area Network(LAN), Wide Area Network (WAN), and other systems• Follow up with users to ensure issue has been resolved ● Working with SQL Server 2008, 2012● Assigns and maintains user access to network and software● Supporting Training to Users including Office Users and Cashiers from Outlets for Software and Hardware● Corrects data-entry errors and performs routine maintenance● Configuration and Maintenance For ERP Software (istock , Mr Accounting Software, MIT & Customized Inventory Control and POS Software) ● Dealing With Software Suppliers to fix software errors● Assist to Manager in organizing, planning and implementing strategy● Preparing Monthly Budget for IT Department ● Maintains IT inventory● Weekly Report to CEO
