Andrew Kohn Email & Phone Number

Atlanta, Georgia, Us

In this role I am responsible for providing strategic technology leadership for over 7000 Arby’s & Sonic restaurants, $11 billion (plus) in sales and nearly 1 billion transactions annually. In this role I create, develop and execute technology solutions that achieve the my vision of "Creating the reliability and simplicity of electricity in every restaurant, every day."

Atlanta, Georgia, Us

Lead a team of more than 75 information technology professionals that are responsible for all aspects of technology support for the Arby's Restaurant Group. This includes: - Level 1 Help Desk / Call Center - Level 2 & 3 Support Teams - Level 4 Engineering Teams - Product Innovation & Roadmapping - Current & Next Generation Payment Platform including PCI Compliance - Lead a team of Shared Services Mulesoft DevelopersDeveloped & executed new KPI & SLA training program that led to a 64.1% improvement in balanced scorecard results in less than six months- First call resolution improved 8% points to 78%- MTTR <=48 hours improved 9% points to 92%- CSAT score improved 13% points to 98%- Quality score improved 15% points to 90%Perform strategic alignment with executive leadership ensuring brand compliance with all company policiesSet strategic initiatives aligning desired business outcomes to enabling technologyAll other aspects & responsibilities as outlined during my time as director

Atlanta, Georgia, Us

Recruited by executive leadership to assess and set the technical vision for the Arby’s restaurant environment within the first 180 daysWithin 90 days of hire, completed the assessment and developed the strategic vision that includes, but is not limited to: - Virtual assistant, artificial intelligence - Predictive analytics (real-time adjustments to business needs) - High-level automation - Highly integrated & resilient API set - The next generation plug-n-play architectureLead a team of information systems professionals that direct, maintain & support all aspects of the brand’s: - Point of Sale & Payment Platforms - Back Office System (labor & inventory management)Brought stability to the technology environment that suffered from widespread, ongoing, platform disruptions during the first 180 days of employment (improved uptime to 99.98% from 89.5%)Performed synergy analysis for all merger & acquisition activitiesSet departmental strategy, including establishment of a department budget in excess of $10 million annuallyEngaged senior executive leadership setting both short term measurable goals and a strategic a multi-brand strategy taking us through 2025 Fundamentally improved core functional processes, ensuring successful change management, quality assurance and product lifecycleSought after to engage franchisees, solve problems and set long-term engagement intervals (31% improvement in franchisee satisfaction)Moved Arby’s from vendor management to strategic vendor partnerships. This change resulted in over a 20% decrease in costs to the brand while simultaneously improving vendor profitability Designed and led a brand-wide vendor governance process

San Francisco, Ca, Us

Responsible for development and implementation of the IT roadmap at all individual restaurant and bakery locations - Average unit volume: over $2 million annually - High unit volume: over $10 million annually (full-service, upscale location)Developed and launched third party delivery with five independent partners resulting in 11.2% retail sales growth within six weeks of implementationSuccessfully implemented conversion from on premise exchange to cloud hosted, Office 365In cross-functional partnership with Marketing, designed and implemented the company’s first comprehensive digital marketing campaignEnhanced the online ordering platform to drive 21% growth over prior yearExecuted a massive hardware refresh across 30 locations, completed in under 90 days, improving company uptime to over 98% from previous of 72.7% Created & deployed a cyber security program; mitigated multiple large scale attacks

San Francisco, Ca, Us

Promoted to the executive team within three weeks of hireCreated a company-wide dashboard and monitoring system for key metricsLed a department reorganization that increased department profitability by 22%Improved cost of labor controls by 2.1%, cost of sales by 1.5% through enhanced and accurate reportingExtensive experience in managing both in office and remote employees

Atlanta, Georgia, Us

Responsible for the IT roadmap across all franchised and corporate locations - Significant cross-functional collaboration and collaboration with franchisees - Directly responsible for all IT services in all corporate-owned locationsAchieved significant sales growth for the e-commerce channel - 30%+ revenue growth in 2016 - 18%+ revenue growth to date in 2017Developed and executed a strategic plan for - Growing e-commerce by 20% or more for the next 5 years - Upgrading legacy infrastructure with zero incremental cost - Reducing total system down time to less than 28 hours annually Initiated and executed a process to streamline the brand’s technology platform reducing from eight vendors to two resulting in $2 million in additional sales revenue, overall reduction in complexity and increased field level supportSuccessfully managed a team of six information systems professionals which resulted in a 50% improvement in down time fixes, 441% improvement in data availability and 62% reduction in programming errorsNegotiated a $1.5 million exclusive agreement with Onosys for online ordering Managed the capital and operating expense budgets (exceeding targets by 10%)

Atlanta, Georgia, Us

Performed comprehensive data analysis on initiatives and then build tactical project plans with these results to drive IS processes - 35%+ revenue growth for e-commerce in 2015 - 20% completion rate improvement through a single UX change Broad understanding of company goals, financial plans, sales & service standardsSignificant knowledge of cross-functional goals, and the ability to combine data into actionable information from across the organizationSubstantial use of Microsoft SQL Server, Microsoft Office, intranet / web resources and various third-party applications / resources

Atlanta, Georgia, Us

- Directed and executed process improvement for all corporate office projects, reviewing the results with the Executive and Operational Leadership Teams to ensure continuous process improvement- Reduced feedback loop between office and field by 50% (2 weeks) - Improved customer time to receive order by more than 10%- Developed operational procedures to ensure brand objectives were met - Constructed and distributed the company’s dashboard for operations results reporting - Reviewed and approved all communication from the corporate office to the field

Atlanta, Georgia, Us

Responsible for:- 7 to 11 individual Round Table Pizza locations- Directly supervised 7 to 11 Restaurant Manager with teams of 15 to 35 each- Executed company sales building plans while simultaneously developing and executing local store marketing plans to beat company goals- Managed all aspects of the P&L from cost of sales to cost of labor controls** Only Area Manager in 2010 to bonus due to outstanding results above and beyond company expectations **

Plano, Tx, Us

Holding varying positions while working for Pizza Hut, I started as a cook and less than a year later was leading my own restaurant. Within a few short years from there I was a Project Manager overseeing all new construction for my franchisor, later returning to the restaurants while simultaneously leading our marketing initiatives and IT needs for all locations.

Mba, Master'S Of Business Administration

Bachelors, Business Administration; Emphasis In Organizational Management