Aaron Lowther Email & Phone Number

Catoosa, Oklahoma, United States

In my vital role at Cherokee Nation Entertainment, I specialize in providing comprehensive IT support exclusively for the CNE/CNB Executive team. As the primary point of contact and lead technician for executive IT needs, I ensure seamless, efficient, and secure IT operations tailored to high-level requirements.Key aspects of my role include:Dedicated Executive IT Support: I am responsible for all aspects of IT support for the executive team, including hardware, software, and networking solutions. This encompasses troubleshooting, maintenance, and strategic enhancements to ensure uninterrupted and high-quality IT services.Advanced Technical Proficiency: My technical expertise extends to configuring Cisco Network Switches, utilizing Powershell for automation and scripting, and managing Azure Active Directory. I also work extensively with Microsoft MECM (Microsoft Endpoint Configuration Manager), which is pivotal in streamlining and securing the IT infrastructure.Leadership and Coordination: As the ITO Team Lead, I guide and oversee our IT operations team, coordinating executive IT interactions and ensuring that all IT strategies align with executive needs and organizational goals. This leadership role demands strong decision-making skills, team management, and the ability to translate complex technical concepts into actionable strategies.Strategic IT Management: My position involves a blend of hands-on technical work and strategic planning. I play a crucial role in shaping IT policies and practices, ensuring they are agile, secure, and conducive to the executive team's dynamic requirements.This senior role has not only deepened my technical skills but also enhanced my leadership abilities and strategic thinking in the field of IT. My focus is on delivering top-tier support and innovative solutions that drive the success of the executive team and the organization as a whole.

Catoosa

In my dynamic role at Cherokee Nation Businesses, I handled a wide array of IT challenges, underscoring my adaptability and technical prowess. My responsibilities included troubleshooting and maintaining hardware of varying complexities, from standard desktops to bespoke touchscreen interfaces.Key aspects of my role encompassed:Diverse Software Management: I worked with a range of software, from basic applications like Microsoft Office to more intricate digital gaming software, showcasing my ability to navigate and resolve issues across different software environments.Network and Server Maintenance: My role extended to include comprehensive network and server repair and maintenance, handling tasks up to an advanced level. This responsibility honed my skills in ensuring robust IT infrastructure across the organization.Multi-Location Support: I traveled across South Coffeyville, Ramona, and Catoosa properties, providing crucial IT support and equipment maintenance, ensuring seamless operations across all sites.iTrak Security Software Expertise: Since late December 2015, I played a pivotal role in managing the iTrak security software, involving in-depth troubleshooting, in-lab testing of scanners, and hardware recommendations.In late 2017, I embraced the role of ELT IT Support Tech, where I provided direct technical support to the Cherokee Nation Businesses Executive Leadership Team. This high-responsibility role involved being the primary point of contact for executive-level IT issues, overseeing incident escalations, and ensuring the delivery of timely and efficient solutions. This position not only sharpened my technical skills but also enhanced my abilities in high-stakes communication and problem-solving.

Tulsa, Oklahoma Area

In my role at Cherokee Federal, I specialized in providing user support for the EPA CDX (Central Data Exchange) website, a critical platform for environmental data reporting. As a Tier One Support Agent, my primary responsibilities involved guiding end-users through various aspects of the website, ensuring a seamless and efficient experience.Key aspects of my role included:Password and Security Assistance: I frequently assisted users with password resets and the updating of e-signature and security questions. This task required a keen attention to detail and a strong understanding of security protocols to ensure user data remained secure.Form Navigation Support: I provided step-by-step assistance over the phone to help users accurately complete and submit the necessary forms for the TRI-ME web application, a vital tool for environmental reporting. This involved not only technical knowledge but also the ability to communicate effectively and patiently with users of varying technical abilities.Through these responsibilities, I developed a strong foundation in customer service and technical support, honing my ability to diagnose and resolve user issues efficiently while maintaining high levels of user satisfaction.

Ne Oklahoma

During my tenure as an IT Support Technician Intern at Cherokee Nation Businesses, I gained extensive hands-on experience in a broad range of IT functions. My role primarily involved troubleshooting and repairing a diverse array of hardware, ranging from standard desktop computers to specialized custom-made touchscreen interfaces.In the realm of software, my responsibilities were equally varied, encompassing everything from basic applications like Microsoft Office to more complex digital gaming software. This experience allowed me to develop a deep understanding of different software environments and their unique challenges.A significant aspect of my role was focused on network and server maintenance, including advanced-level network repair tasks. This experience was crucial in enhancing my technical skills in managing and resolving network-related issues, a vital component of modern IT support.This internship was a definitive step in my professional journey, providing me with a comprehensive overview of the IT support function and preparing me for more advanced roles in the field. Although my time at Cherokee Nation Businesses concluded with the end of the internship due to a lack of open positions, the skills and experiences I gained have been invaluable in my career progression.

Owasso Oklahoma

At Geek Squad, I embraced a role that perfectly balanced customer service with hands-on IT work. My responsibilities spanned a wide range of technical tasks, including the repair of PCs, laptops, cell phones, TVs, printers, and networking devices. This role was instrumental in sharpening my technical acumen and troubleshooting skills.A significant part of my job was ensuring customer satisfaction, where I achieved consistently positive feedback. My ability to translate complex technical issues into understandable terms greatly enhanced customer experiences.In January 2013, I stepped into a leadership role as the Senior Agent in Charge of front-of-house operations. This position honed my leadership skills and involved training new employees, resolving customer and employee issues, and leading by example to maintain a high standard of service and efficiency. My tenure here laid a solid foundation for my growth in both technical and leadership capacities in the IT field.