As a freelance digital marketing coordinator, I bring expertise in crafting effective online marketing strategies and creating/maintaining promotional materials. With a strong background in social media management, SEO and marketing material content creation, I am adept at driving brand awareness, engaging audiences, and optimizing conversion rates. I leverage various digital platforms and tools to analyze data, track key performance indicators, and deliver measurable results for clients. Through my proactive approach, attention to detail, and effective communication skills, I consistently exceed client expectations and deliver exceptional outcomes in the fast-paced digital landscape.- Drive content across social media platforms, including Facebook, Instagram, and LinkedIn, while increasing follower counts on all platforms by over 160%.- Coordinating the development and execution of digital marketing campaigns, including social media, email marketing, and paid advertising.- Staying up-to-date with industry trends and emerging technologies to inform marketing strategies- Developing and maintaining solid relationships with clients and partners.

During this position, I reported to the Channel Marketing Team Leader. I was responsible for supporting and executing programs, operations & enablement strategies for SMART’s global channel network, including North America, EMEA and APAC regions. I also worked cross-functionally with various key stakeholders in the UCE organization, the Channel Enablement team to support the implementation of key initiatives that align with the goals of the overall business and position the company as an industry leader.- Demonstrated project management skills by leading a cross-functional team to help gather marketing content for all SMART products and services and earning Employee of the Month- Wrote, edited and sent channel communication via various platforms (HubSpot, Salesforce)- Executed channel marketing programs for SMART’s resellers and distributors by hosting webinars and editing/creating marketing material for various ads, promotions and events.- Collaborate with SMART’s Channel teams to understand needs and provide solutions that facilitate their channel relationships.

As a Customer Service Representative at the Bank of Montreal, I skillfully blended my financial expertise with marketing and sales acumen to drive customer engagement and promote banking products and services. In addition to delivering exceptional customer service and processing transactions, I actively contributed to marketing initiatives, effectively communicating the bank's offerings to customers and identifying opportunities for cross-selling and upselling. Through targeted conversations, I adeptly assessed customer needs and recommend tailored solutions, resulting in increased product adoption and revenue generation. By integrating marketing and sales efforts into my customer interactions, I consistently achieved exceptional results and contributed to the overall success of the bank.- Identified customer needs and provided advice and guidance regarding financial solutions in customers' best interests.- Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives- Delivered upon personal sales and customer service goals by reaching 117% of KPIs - Assisted customers in carrying out monetary and convenience transactions

As a dynamic Sales Associate at Sport Chek, I excelled in delivering exceptional customer experiences while driving sales and exceeding targets. With a passion for sports and a deep knowledge of sporting equipment and apparel, I engaged with customers to understand their needs and provided personalized product recommendations. Leveraging my strong communication and interpersonal skills, I built rapport and trust, effectively upselling and cross-selling to maximize customer satisfaction and revenue. Through my proactive approach, I consistently exceeded sales quotas and played a key role in achieving store-wide targets. Additionally, I actively participated in merchandising activities, ensuring visually appealing displays and accurate inventory management. With a proven track record of success in the competitive retail environment, I am well-equipped to contribute to a new team and drive marketing & sales initiatives in a dynamic setting.- Consistently achieved and surpassed sales targets, consistently ranking as a top-performing Sales Associate within the Sport Chek team.- Built and maintained strong customer relationships, resulting in a high rate of repeat business and positive word-of-mouth referrals.- Demonstrated expertise in product knowledge, effectively educating customers on features, benefits, and suitability to drive informed purchasing decisions.- Collaborated with team members to optimize store layout and implement strategic product placement, resulting in increased customer engagement and sales conversion rates.

During my internship at Rogers Communications, I gained valuable hands-on experience providing efficient and effective technical support to enterprise clients. With a solid telecommunications and IT systems foundation, I actively assisted customers in troubleshooting complex issues, ensuring minimal downtime and uninterrupted business operations. Collaborating closely with cross-functional teams, I contributed to successfully implementing service upgrades, system migrations, and infrastructure improvements, enhancing overall client satisfaction. With a proven ability to adapt to a fast-paced environment and deliver exceptional customer service, I am poised to make a positive impact in a professional setting. - Developed a customer service assurance program for Rogers’ high-value enterprise customers. The program provided a visual representation of all the networks to take a more proactive approach to improve their response services.- Employed effective listening and questioning techniques to elicit comprehensive requirements, capturing all essential details for the development process.- Proactively identified potential gaps or inconsistencies in requirements, facilitating early resolution and preventing issues during the development lifecycle.

As a Product Realization Coordinator intern at Samsung Electronics, I gained invaluable experience efficiently managing the end-to-end product realization process. With a meticulous approach and a keen eye for detail, I actively supported the development and launch of innovative consumer electronics. Through effective project management, I ensured the timely delivery of prototypes, conducted rigorous testing and quality assurance, and contributed to successful product launches. Utilizing my strong analytical skills, I monitored project timelines, identified bottlenecks, and implemented proactive measures to optimize efficiency and minimize delays. Through my dedication and passion for excellence, I significantly impacted the product realization process at Samsung Electronics.- Led and created a video presentation to market new Samsung products with a team of co-op students, receiving excellent feedback from the CEO and his executive team.- Worked with intermediate/senior engineers in creating/executing test plans to test the functionality of both software and hardware of all ongoing mobile projects- Played a crucial role in developing and launching innovative consumer electronics, ensuring adherence to design specifications, quality standards, and regulatory requirements.