Arnold Nipper Email & Phone Number

Salem, Virginia

• Hold an active Secret Level Security Clearance from the Department of Defense ensuring discrete handling of classified information.
• Provide direct educational and safety support for ROTC Cadets resulting in the commission of graduating officers.
• Administer and maintain comprehensive personnel records for officers and enlisted personnel and process recommendations for awards, decorations, and promotions.
• Thrive in high-stress environments while demonstrating professionalism and composure to complete time constrained tasks effectively.
• Consistently meet government deadlines and comply with regulations set by the US Army and Commander achieving multiple promotions.

Wytheville, Virginia, United States

• Grew and maintained a $1.2 million territory by identifying customer needs and creating a plan to meet customer's goals.
• Achieved consistent sales growth by capitalizing on sales promotions, providing solutions to customer's concerns through new products, and identifying new customers in the territory. This resulted in exceeding.
• Built customer relationships by delivering 24/7 direct customer support and gaining trust through product results.
• Maintained customer account information through Salesforce, Power BI, and Microsoft Azure ensuring accessible, current, and accurate information.
• Demonstrated products and programs to administrators and high-level business decision makers, while highlighting company value.
• Collaborated with a team to ensure all customers met health and safety guidelines, avoiding fines and reducing business downtime.

Remote

• Effectively communicated while assisting customers with orders and technical issues by utilizing Citrix Virtual Apps and ticketing systems.
• Processed payments while upselling products, exceeding monthly sells metrics by 10-20% per month.
• Provided technical support by troubleshooting systems, including payment accounts, website navigation, password recovery, and customer equipment ensuring a positive customer experience.
• Scheduled orders for prompt delivery and facilitated adjustments based on customers' needs.
• Exceeded sales and customer satisfaction metrics ranking in the top 1% of associates every month.

Bachelor Of Science - Bs, Cyber Security

Concentration in Digital Forensics, Network Security, and Security Procedures

Information Technology Aas, Computer Science

Concentration in Java, Microsoft 365, Active Directory, and Scripting