Arnold Nipper Email & Phone Number

Salem, Virginia

• Hold an active Secret Level Security Clearance from the Department of Defense ensuring discrete handling of classified information.• Provide direct educational and safety support for ROTC Cadets resulting in the commission of graduating officers.• Administer and maintain comprehensive personnel records for officers and enlisted personnel and process recommendations for awards, decorations, and promotions.• Thrive in high-stress environments while demonstrating professionalism and composure to complete time constrained tasks effectively.• Consistently meet government deadlines and comply with regulations set by the US Army and Commander achieving multiple promotions.

Wytheville, Virginia, United States

• Grew and maintained a $1.2 million territory by identifying customer needs and creating a plan to meet customer's goals.• Achieved consistent sales growth by capitalizing on sales promotions, providing solutions to customer's concerns through new products, and identifying new customers in the territory. This resulted in exceeding projected sales budget by 15-20%. • Built customer relationships by delivering 24/7 direct customer support and gaining trust through product results.• Maintained customer account information through Salesforce, Power BI, and Microsoft Azure ensuring accessible, current, and accurate information.• Demonstrated products and programs to administrators and high-level business decision makers, while highlighting company value.• Collaborated with a team to ensure all customers met health and safety guidelines, avoiding fines and reducing business downtime.

Remote

• Effectively communicated while assisting customers with orders and technical issues by utilizing Citrix Virtual Apps and ticketing systems.• Processed payments while upselling products, exceeding monthly sells metrics by 10-20% per month. • Provided technical support by troubleshooting systems, including payment accounts, website navigation, password recovery, and customer equipment ensuring a positive customer experience. • Scheduled orders for prompt delivery and facilitated adjustments based on customers' needs.• Exceeded sales and customer satisfaction metrics ranking in the top 1% of associates every month.

Bachelor Of Science - Bs, Cyber Security

Concentration in Digital Forensics, Network Security, and Security Procedures

Information Technology Aas, Computer Science

Concentration in Java, Microsoft 365, Active Directory, and Scripting