Dedicated Director of Quality Assurance with a proven track record in effectively managing and enhancing quality practices within the Salesforce ecosystem for Fortune 500 Companies. Demonstrated leadership in leading cross-functional teams, implementing quality assurance strategies, and aligning practices with organizational objectives.• Leveraged deep knowledge of the Salesforce platform to devise innovative solutions for both internal and external stakeholders.Team Leadership:• Led a team of skilled Argylers specializing in various Quality domains, including Quality Assurance and Technical Writing.• Conducted regular 1:1s and performance reviews to support and mentor team members, including Co-ops, fostering professional growth.Strategic Management:• Implemented and measured the Quality Practice's growth using Objectives and Key Results (OKRs), providing insightful progress reports to leadership.• Aligned the Quality Practice with Red Argyle's company OKRs, ensuring synergy with overall organizational goals.• Managed and triaged project escalations efficiently, ensuring timely and effective resolution.Controlled the Quality Practice budget in collaboration with Finance, Argyler Ops, and the VP of Client Services.• Advocated for Quality hirings based on resourcing needs identified by delivery teams, contributing to the overall strength of the organization.• Upheld best-practice philosophy and implemented educational initiatives for the Quality practice, aligning with senior management's vision and the Curriculum working group's operations.• Represented the Quality Practice, fostering collaboration with other practice directors and managers as part of a board-of-peers approach.• Received and addressed process and resource escalations from delivery team leads, applying corrective actions as needed.• Reported directly to the CTO, delivering monthly and quarterly measures that provided insights into the health and growth of the Quality Practice.

Results-driven Senior Quality Assurance Analyst with extensive expertise in Salesforce platform testing, solutioning, and process improvement. Proven ability to lead cross-functional teams, drive continuous improvement, and ensure the highest quality standards in testing processes. Adept at managing multiple projects simultaneously and delivering measurable results.• Possessed deep knowledge of the Salesforce platform, leveraging it to create effective solutions for both internal and external customers.• Actively participated and led solutioning sessions within delivery teams, contributing to the development of comprehensive test cases.• Ran functional and regression tests, meticulously documenting results for analysis and future reference.• Collaborated with delivery team members to drive continuous improvements in end-to-end processes, from Define and Architect through Refine and Close.• Outlined processes for and led customers through the User Acceptance Test (UAT) phase, ensuring a smooth and successful testing experience.• Reviewed defects discovered during UAT for trends or patterns, providing valuable insights and suggesting improvements to delivery teams.• Identified and mitigated quality risks, proactively removing obstacles before release to ensure a seamless deployment process.• Led cross-functional working groups to build and improve QA processes across all functions within Salesforce and connected products.• Oversaw the continuous improvement of testing processes, tools, and documentation, managing efforts to build out automated testing.• Developed training programs and drove efficiency through quality initiatives, delivering measurable results.• Actively participated in retrospectives, providing valuable suggestions for ongoing improvement.• Supported and oversaw multiple projects simultaneously, ensuring effective coordination and delivery.

Outcome-driven Salesforce Configurator and Solutionizer proficient in designing and implementing scalable solutions on the Salesforce platform. Adept at configuration, security measures, and process automation. Capable of leading configuration design projects to enhance product quality and drive efficiency through declarative tools.• Actively participated in workshops to understand client requirements and collaborated with the Project Team, instituting a declarative-first mentality.• Configured quality solutions on the platform using point-and-click functionality, including object management, layouts, reports & dashboards, and more.• Implemented core security measures, including Object & Field Permissions, Role Structure, Sharing settings, Shield event & Encryption, and more.• Championed the quality assurance process, supporting the team with writing robust test cases, running system & end-to-end tests, and facilitating User Acceptance testing.• Articulated solutions by detailing core components of the configuration comprehensively, fostering a clear understanding within the team.• Led the Configuration's design on projects, identifying opportunities to enhance product quality and effectiveness.• Configured complex solutions on the platform using declarative tools, showcasing expertise in handling intricate configurations.• Validated the system's security model based on customer requirements & best practices, identifying vulnerabilities and areas for improvement.• Firm believer in automagic solutions, designing solutions for core business processes using workflow and validation rules, process builder, and flows.• Led the project team through the quality assurance process, ensuring thorough testing and validation of configurations.

• Owned quality for functional areas in the PMA NextGen product, manually testing functionality, regression, and changes, reporting bugs and issues as they arose.• Provided mid-level black-box testing services and VM testing in support of development efforts.• Contributed to and validated acceptance criteria, story work estimates, and sprint commitments.• Supported a Jira based Agile team as an advocate for quality and the customer experience, providing status updates and feedback to developers encouraging forward project momentum.• Developed and executed manual test plans and test cases, analyzed and reported the results.• Coordinated with team members responsible for test automation to identify test cases to automate.• Represented PMA’s QA team with the larger product teams.

• Developed object-oriented Ruby applications in Rails and Sinatra.• Constructed Rspec, FactoryGirl, and Capybara tests based on user stories per TDD and BDD.• Engaged in self-motivated instruction on SVGs to create custom user profile badges.• Established Foundations, HTML, and CSS styles for responsive web design from standard to mobile devices.• Built Javascript based forms for user adaptive input.• Designed SQL database structure based on feature requirements and model test.• Practiced continuous deployment to Heroku.• Utilized Git and GitHub pull requests for version control and collaboration.

Coordinated design and requirement documentation of global engineering, manufacturing, and quality functions via Configuration Control Boards (CCB) to pass new changes to production. • Served as Enovia Enterprise Resource Planner (ERP) Site Champion, Shadow Agent, and Subject Matter Expert (SME) tracking Engineering Change Packages through the approval cycle in the form of work performance packages to provide metrics utilized in program management reviews. • Refined controlled system to organize and disseminate drawings, specs, and manufacturing documentation in ITAR compliance. Executed environmentally conscious e- initiatives. • Delegated roles in the Engineering Change Management (CM) process while ensuring adherence to program CDM processes, reducing overlap and increasing workflow.• Managed the lifecycle of documentation through the ERP system following site specific processes.• Remotely supported multiple global sites through systemic communications processes.Executed and delegated actionable items based on priority leading within various teams to develop best practices, process improvements, and standardization of controlled processes across the Aerospace division.• Tested specific software upgrades in stages as an SME and presented findings with validated data for improvements prior to implementation.• Created division-wide training materials for ECR/ECO and Lifecycle Management modules, completed on an accelerated timeline, implemented ahead of stretch deadlines.• Coauthored four standards to improve the CM process which reduced CCB cycle times by 60%.

Compiled information into new revision controlled procedures, and wrote engineering templates, reports, including ACES, AP, ATP, EP, QTP, & QTR procedures for internal and external stakeholders based on the scope of the program.• Executed development of Quality and Engineering document formats and template standards based on adherence and understanding of industry, customer, military and internal requirements utilizing extensive knowledge of Software tools. • Developed collaboratively Test Processes loaded as part of the Engineering Test Request System(ETRS) to maximize efficiency and accuracy of Quality Test Engineering operations.

Authored Engineering coordination memo communications for Customers, Suppliers, and Eaton facilities both domestic and international.• Provided new drawings/documentation metrics for various Internal and Customer Reports.• Designed and maintained comprehensive ITAR, Top Level, and Customer Access databases for internal Wide Area Network employees to improve efficiency with implemented controls for design authority articles.Maintained local site safety implementations derived from industry standards and 5S initiatives.• Implemented a site-wide recycling program, ensured the proper shredding of proprietary data.• Achieved and maintained a zero-incident safety culture.

• Documented on film, as well as in writing, inspection forms, assembly and engineering procedures, and collected “tribal knowledge” for transition training• Trained new employees in non-certified assembly operations• Prepared routers and data entry using WDS software• Created a repertoire with employees in an otherwise hostile environment• Packed and shipped technical components internationally in compliance with ITAR regulations

Community Party, Town Supervisor and Town Council Seats• Composed press releases, posters, and informative media• Fielded questions from the public• Staffed Candidates at events and meetings• Planned and advertised events (meet the candidates, canvases, volunteer and fundraising efforts)• Advised in policy and strategy

• Composed press releases, press packets, and pitch letters• Fielded questions from reporters and the public• Staffed Ms. Barend at events and meetings

• Composed press releases, press packets, and pitch letters successful in receiving many media hits including some front page articles in city newspapers• Represented Marist College at an event for HRH The Duke of York hosted by the Roosevelt Institute

• Assisted in all aspects of studio and location photography (i.e. shooting, lighting, sets, neg. cropping, and ordering)• Assisted in all office duties (i.e. bookkeeping, production, organization, and graphic design)