Abigail Worek Email & Phone Number

Frederick, Maryland, United States

• Focus management objectives on Center operations.
• Plan with the strategic growth of the center.
• Oversee the daily operations of the Center and tracking center profitability,
• departmental operations, and organizational policies, processes, and procedures.
• Partner with operational management to evaluate feasibility of contract sales and service delivery.
• Manage the daily performance reviews of Interpreters, including appraising work performance, addressing employee relations issues and resolving problems.

Washington, DC

• Oversees the daily operations including practices, processes, and policies of the local community on-site services business line including VRS, VRI, and CART.
• Develop and implement local on-site business and marketing plans to achieveannual revenue goals: surpassed my 2018 Strategic Target of retaining and acquiring new medical clients by 114% and surpassed my 2019 Strategic.
• Identify and solicit new business prospects in the center’s catchment area.
• Partner with operational management to evaluate feasibility of contract sales and service delivery.
• Direct the preparation of proposals, negotiation of contracts, and administration of commercial and government contracts in accordance with company policies and legal requirements. We were awarded 5 contracts in my.
• Create, analyze and provide reports for the local on-site interpreting business line.

Silver Spring, MD

• Acted as the Primary Point of Contact for all clients and became the subject matter expert on the scope of work required for all of the contracts I handled.
• Reviewed RFQs, RFPs and contracts to ensure that we were able to comply with our obligations and perform to our clients' satisfaction.
• Attended all internal/external meetings for our new clients to ensure that we were providing consistent services and meeting or exceeding standards in customer service.
• Work closely with internal teams to ensure that interpreters are secured and to the client's needs.
• Responsible for approving agency invoices and handle billing issues as needed.
• Ensured that the company maximized its profit by working with the Finance department to assist in financial forecasting, budgeting, and other finance related matters.

Indianapolis, Indiana Area

• Responsible for managing Video Interpreters’ schedules.
• Evaluate schedule and workflow to identify opportunities for improvement and communicate to the Regional Operations Manager.
• Provide feedback, analysis, and suggestions for call-center personnel decisions.
• Assist in scheduling new hires for training with the VRS Center Manager.
• Complete all HR administrative tasks.
• Analyze center operational statistics by measuring individual interpreter and center productivity.