* Responding to all clients and business request regarding our services* Processing of incoming payments and prepared client's invoices* Educating clients about products and self-maintenance for healthy hair* Providing excellent customer service for new and existing clients.* Rendering Cosmetology service includes but is not limited to hair styling, weaving, hair coloring, hair trimming, Wig revamping, and lots more.* Booked appointments, data entry, inventory management, and delivery.* Responsible for all aspects of marketing and promotion including Managing social media pages, Prints, and Fliers distribution.* Managing all aspects of the business including accounting records* Oversight of salon operations and ensuring customer satisfaction.* Educating stylist on how to be more successful and the skills needed to compete in a demanding environment* Sales of hair extensions and products

• Led the recruitment process by recruiting, sourcing, onboarding and offboarding, administering benefits, maintaining personnel files, provide counseling, and ensuring compliance with the company’s policies.• Administered financial elements and other benefits such as; overtime payments, employee bonuses, allowance, health insurance schemes, annual leave, and general employee assistance.• Designed and implemented an effective training and development plans for employees.• Recommended new policies and procedures for the company’s growth.• Maintained company’s directory, organizational charts, and a handbook on policies and procedures.• Facilitated the review of the HSE manual to align with the company ethics and ensure that all rules and regulations are being observed by the company.• Ensured that all statutory compliance is strictly adhered to. • Handled the organization’s highly confidential information professionally.• Proposed new health, safety standards, and welfare packages for all employees.• Resolved inquiries regarding the company’s policies, procedures, and programs.• Conducted a performance review program to ensure effectiveness, compliance, and equity within the organization.• Coordinated the certification process for the Quality Management System (ISO 9001:2007) of the company.• Spearheaded the NipeX Registration portal of the Company.• Organized the registration and renewal of certificates per the guidelines of the Nigerian Maritime Administration, and Safety Agency for shipping agencies, as well as Onshore environmental and waste management.

● Managed and supervised outbound calls which include the daily running of happy call and Net Promoters Score survey (NPS survey).● Managed all call centre agents as they provide support for customers.● Supervised inbound calls which include customer enquiries on LG products, customer complaints and In-home service request, troubleshooting tips.● VOC Management - Kept track of customers complaints and ensured adequate follow-up is done within 24 hours. (Voice of Customer calls management).● Prompt e-mail response to customer complaints and inquiries from Nigeria and other West African countries within 24 hours.● Scheduled technicians for visit to customer residences in case of product repair.● Prepared daily call status report of all call centre agents.● Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.● Trained new customer service team member on ways to improve customer support

● Allocated spare parts to technicians for customer’s repair work in the workshop.● Used the Electronic Parts Catalog (EPC) to find parts and their part numbers in a vehicle.● Took daily stock of parts issued to the workshop and over the counter.● Monitored supplies of spare parts from Toyota Nigeria Limited to the warehouse.● Inventory taking of parts by registering daily supply on dynamics.● Prepared estimates for potential customers who want to repair or service their vehicles.