Albrecht W. Rudolph, Bba, Scm, 5Sc, Cts, Pmec, Bmec Email & Phone Number

Greater Springfield Area

• Oversee over 150 budgeted team members across 4 accounts, providing housekeeping services to 45+ multi-unit facilities in Central Illinois.• Orchestrated efficient clinical and office space cleaning, generating approximately $4.5 million in revenue while managing around 1.1 million square feet of cleaning space.• Manage 6 direct reports and engage in regular reporting to the Regional Vice President.• Enhanced patient satisfaction, consistently maintaining exceptional Press Ganey Scores.• Launched and sustained a 5S system across all housekeeping areas to improve workplace organization and efficiency.• Redesigned and implemented new standardized documentation processes for event recording.• Proactively delivered operational solutions to clients for both short-term and long-term success.• Spearheaded the successful setup and operationalization of 15+ new buildings, from bidding to initial deep cleaning and ongoing operations.• Reduced workplace incidents and injuries by developing and introducing a specialized training module.• Manage client relations, ensuring high levels of patient and customer satisfaction while upholding program quality standards and overall performance improvement.• Conduct regular follow-up visits with clients and tenants to address needs and concerns.• Enforce compliance with regulatory agencies including OSHA, DOT, IDPH, and AAAHC, as well as company policies and procedures.• Deliver coaching and mentoring to staff, providing guidance and motivation to enhance team performance.• Optimized staff availability through effective daily operations organization.• Recruit qualified candidates in a challenging job market to build a competent workforce.• Introduced and presented monthly Key Performance Indicators (KPIs) starting in 2020 and redesigned quarterly Continuous Performance Review (CPR) for clients. • Developed an innovative tracking system for fleet management, leading to a 25% reduction in operational costs in 2023.

Central, Illinois, United States

• Oversaw over 130 budgeted team members across 4 accounts, delivering housekeeping services for 45+ multi-unit facilities in Central Illinois.• Orchestrated effective clinical and office space cleaning with approximately $4.5 million in revenue and controlled around 1.1 million square feet of cleaning.• Managed 6 direct reports, maintaining close communication with the District Manager.• Enhanced patient satisfaction, consistently achieving high Press Ganey Scores.• Expanded the implementation of a 5S system across all housekeeping areas to boost efficiency and cleanliness.• Redesigned and instituted uniform documentation processes for accurate event recording.• Actively developed client-focused solutions for both short-term and long-term operational success.

Springfield, Illinois Area

Responsible for the effective supervision of housekeeping services on 2nd and 3rd shift in the hospital. Conducting from quality control for a high level of cleanliness is attained, and that quality and service is maintained with the client. Management of client relations, patient and customer satisfaction, program quality standards, performance improvement, personnel performance and productivity is included. Responsible for the overall planning, organizing, and supervising of daily housekeeping activities in the hospital. Enforce and maintain compliance with regulatory agencies OSHA and ANSI and hospital and company policies and procedures.• Management of client relations, performance improvement.• Provided training to staff on shift, confirming and understanding their daily duties and responsibilities.• Increasing the availability from assigned staff by effective planning and organizing the daily operations.• Reduced the incidents/injuries from staff members by developing a unique trainings module.• Attend and participate in departmental staff meetings, development and training courses.• Provide and monitor individual guidance and motivation to employees.• Participate in facility Quality Assurance Program as required and maximized the quality at all.• Developed, generated and introduced new and uniform documents for recording from all events.• Monitor the daily/weekly work hours to minimize/eliminate the overtime• Discipline employees according to Federal, State and Local Law, Company Policy by any violation• Gained the team satisfaction from 68% to 90% by improving the Colleague engagement, and motivation• Lead and manage a team of 1 salaried Operations Manager, 2 Facilitators and up to 43 Associates (hourly)

Colorado Springs, Colorado Area

Responsible for the effective supervision of housekeeping services. Conducting from quality control for a high level of cleanliness is attained, and that quality and service is maintained with the client. Management of client relations, patient and customer satisfaction, program quality standards, performance improvement, personnel performance and productivity is included. Responsible for the overall planning, organizing, and supervising of daily housekeeping activities in the hospital. Enforce and maintain compliance with regulatory agencies and policies and procedures.• Management of client relations, performance improvement.• Provided training to assigned staff on shift, confirming and understanding their daily duties and responsibilities.• Responsible for overall planning, organizing, and supervising of daily housekeeping operations and increasing the availability from staff.• Reduced the incidents/injuries from staff members by developing a unique trainings module.• Attend and participate in departmental staff meetings, development and training courses.• Provide and monitor individual guidance and motivation to employees.• Participate in facility Quality Assurance Program as required and maximized the quality at all.• Developed, generated and introduced new and uniform documents for recording from all events.• Gained the team satisfaction from 68% to 90% within a 6 month period.• Did successful set up a new account in Illinois.

Responsible for the day to day management and operations within a Colorado Correctional Facility. Enforce all rules and regulations, custody control, and offender management. Control offender movement to and from the unit. Conduct inspections, report discrepancies’, and handle confidential information.• Lead assigned correctional staff to ensure compliance with all facility practices and maximize the security.• Provide training for assigned staff, confirming and understanding of their daily duties and responsibilities.• Introduced EXCEL based recording documents for balancing the housing unit.

Denver, Co

Performed train operations in assigned areas. Recorded and maintained records for all events.• Successful participation from classroom with 92% rating in all tests.• Achieved the FRA certified Class 8 Conductor certification, 2014.• Added the Rule 8620 Hazardous Materials Certification.

Livingston, Tx

Supervised and monitored 432 maximum security offenders. Trained, monitored, and managed 20 correctional staff employees, overseeing the day-to-day building operations in accordance to the facility schedule, and offender rules and regulations.• Responsible for the performance management life-cycle of reporting employees.• Conducted investigations and re-classifications, forwarding appropriate concerns to the charging official.• Lead for 20 month Correctional Staff in Food Service and Food Production• Improved security in assigned housing unit and decreased the use of force which resulted in less injuries

Esslingen/N. - Germany

Responsible for the administrative duties for the commercial and technical aspects of 56 condominium apartments and 14 garages. Worked to establish appropriate maintenance and care of the facilities.• Improved the housing standard up to federal regulations by modernization the electric and TV system by contract negotiation and hiring a contractor.• Increasing the property value after modernizing from around 100.000EUR to around 150.000EUR per unit.

Across Germany

Responsible for dispatching trains and train crews on a daily and emergency basis. Managed and improved train operations and movement within the rail system. Problem analysis and solving of customer issues and technical help desk for Engineers. Analyzed and reported on any train issues. Negotiated rail contracts, sales, and rentals. Conducted required daily and weekly inspections on Locomotives, commuter and subway trains.• Performed general managerial duties including shift operations of a commuter train yard with up to 80 crews.• Generated in 2007 around 500.000EUR revenue due elimination from locomotives dead time during summer break.• Delivered the shift “just-on-time” Logistic for VW/Audi to Maximize the “Bonus” and Minimize the “Malus” status.• Planning and scheduling as third party contractor the Logistic between BMW manufactory in Munich and the Rail Yard in Munich-North to reduce the operations cost and minimize the transportation time.• Streamlined the recruiting and training of crews and inspectors.

Bachelor'S Degree, Human Resources And Organization

Activities and Societies: Enterprise simulationfirst stage: - basic knowledge of management, business environment, auditing.

Sergeant Of Correctional Officer, Corrections

Activities and Societies: Principles of Supervision, Human Resources, Safety and Security, Custody and Control- class Human Resources.

Training As Correctional Officer, Corrections

Activities and Societies: Human Resources, Principles of Supervision, Safety and SecurityCorrectional Officer III and IV

Vehicle Mechanic (Board Certified) -, Railroad And Railway Transportation

Activities and Societies: Debate Team, Work Grouptheoretical stage - economics - fundamental technical knowledge - technical mechanics.

High School Diploma, Generally

Activities and Societies: I participate on the general studies and activities and I was responsible for the organization from events.I did.