Alexandria Schneider Email & Phone Number

Philadelphia, Pennsylvania, United States

Fulfills a critical role in day-to-day operation of this world-class science museum, focusing in exhibit development/building/maintenance lifecycle, and event/AV productions. • Investigates and develops best practices for updating safety, maintenance, and production procedures to minimize pain points for partners.• Applied background in electronics, computers, and hardware to develop best practices in exhibit creation, maintenance, and rebuilding.• Partner with national and international stakeholders regarding special exhibitions, including those of national sensitivity.• Partner with local stakeholders to create best-in-class experience for guests, VIP’s, and special events.

Greater Philadelphia Area

Pioneered the launch of this community organization dedicated to making cycling fun and accessible to all, with a focus on charitable causes, which evolved from PopeRide, a community bicycle ride in celebration of Pope Francis. Orchestrated a series of charity events, including Bikes for Tykes, Byko’s Safe Bike Ride, and RideDNC.

Philadelphia, Pennsylvania, United States

Fulfilled a critical role ensuring the overall quality of the customer experience at this leading Fortune 50 enterprise corporation, with a focus on addressing and resolving escalated technical issues on behalf of business class accounts. Instrumental in maintaining the company as a premier provider of reliable, world-class VOIP services for commercial use.• Coordinated and led onboarding, training, and professional development opportunities for new Tier 2 support agents, building skills across the entire spectrum of responsibilities and ensuring compliance with company standards.• Contributed additional service and expertise resolving advanced billing and customer support issues, as well as technical areas encompassing static IP, connectivity, RF, and webhosting challenges.• Partnered with stakeholders to document and resolve process pain points, continually improving the efficiency and productivity of workflows to enhance customer service.• Partnered with counterparts at the local and national level to expedite investigations and resolutions, continually meeting and exceeding client expectations.

Greater Philadelphia Area

Founding Member of Open Streets PHL, whose primary objective is to provide free and fun recreation to all members of the community by temporarily closing select streets to vehicle traffic while opening them up to endless possibilities of people-powered movement. We seek to ensure designated streets are alive with fitness, music, dancing, arts and culture. Adults and children alike will delight in the people-powered movement of active transportation during these events focused on community, socializing, and fitness. Open Streets PHL celebrates the features of our city parks, roadways, and neighborhood business communities while aiming to improve public health for adults and children of all cultures, incomes, and physical ability.

Coordinated and scheduled acts from all over the country and world for various musical and cultural festivals. Managed vendor space, created performer application and vetted applicants. Negotiated compensation and performance schedule for all acts. Oversaw stage setup for multiple stages split between two hotels, maintained state regulations by working with local authorities. Resolved performer, vendor, and attendee concerns both pre-event and day of event.

Retained in an interim role to participate in a pilot program across two cities for AT&T Mobility focused on high-end, customized training for end users. Led instruction and technical support to clients to empower them to take full advantage of the features and functionality of 3G-enabled netbooks, mobile devices, and iPhones. Served in a key leadership role, providing Train the Trainer sessions with other Solutions Consultants.Facilitated the flow of key information and daily communications between senior retail and project managers regarding the health and direction of the program.Led product testing to measure the effectiveness of new AT&T devices and ensure the satisfaction of client business needs; effective in lowering the rate of returns of smartphones by 75%.

Huntingdon Valley, Pa

Maintained contact with customers, making sales, and various jobs around the shop. Processed upgrades for mobile phone companies. Responsible for processing returns, and processing inventory.

Technician. Maintained contact with customers, responsible for maintaining computers, and various jobs around the shop.

Directed the maintenance and repair of client desktop and laptop computers, while assuming a lead role in sales and inventory management. Debuted formal systems and best practices to govern the reporting, documentation, and resolution of technical issues. Secured substantial gains in efficiency and productivity through the introduction of space-saving plans that maximized the use of the storeroom and shop floor.

General Studies

General course of study. Left college to focus on full-time employment in 2009, returned in 2020 after earning Associates.

Associate Of Arts - Aa, General Studies