Management of the Trades team, including assessment and feedback.Creation and improvement of workflows, KPIs, and processes.Risk Partner.

Responsible for monitoring and managing judicial processes, ensuring compliance with deadlines, and coordinating activities with internal back office teams and Civil Action, as well as external offices;Responsible for organizing and maintaining legal records, contracts, agreements, and other important documents in accordance with company policies;Collaborates with other areas of the company, such as Business, Products, Human Resources, and BackOffice, to ensure legal compliance in the preparation of defenses and other legal matters;Participates in the development and training of internal teams on legal issues and compliance.Responsible for structuring processes to improve customer service, including systems, access profiles, and various materials.

Leadership of outsourced teams for Regulatory Channels Support (BACEN, PROCON, and Consumer.GOV).Conducting internal audits to ensure compliance with regulations and identify areas for improvement.Participation in the development of employee training to ensure understanding and compliance with regulations (FBB200).Management by Key Performance Indicators (KPIs).Results:BACEN Channel: Positive reduction in the Procedence index from 47% to 41.7% in the last quarter of 2022.Consumer.GOV Channel (Bank): Significant increase in quality rating, from 2.1 to 2.7, approaching major competitors.Projects:Operational efficiency improvement, with a direct cost reduction of over 29% in the last quarter.Internalization of BACEN and PROCON Support teams.Recognitions:April 2021: Promotion.April 2021: Award in Bank shares.November 2021: Merit recognition.January 2022: Merit recognition.January 2022: Award in Bank shares.April 2022: "Catalyst" Award (Atoms Score).

Process analysis, policies, and procedures to ensure the company complies with the guidelines established by these regulatory bodies, minimizing legal and reputational risks;Responding to inquiries and requests from BACEN and PROCON efficiently and within established deadlines;Participation in the development of training for employees to ensure understanding and compliance with regulations;

End-to-end process in addressing claims filed against the institution via Regulatory Agencies - BACEN, CVM, GOV, and PROCON;Analysis and filing of appeals to the Central Bank for claims deemed valid or presenting opportunities in the adjudication process conducted by the Authority;Mapping and improvement of Processes, Products, and Systems.

Receipt, investigation, and issuance of opinions on received complaints;Management of KPIs with identification of key reasons and regions, etc;Travel for on-site investigation, confrontation, and interviews.