Planung, Koordination und Optimierung der einzelnen Teilprozesse bei den Werkstattpartnern und direkt beim Kunden (Fleet)Unterstützung der Werkstattpartner bei technischen und organisatorischen ProblemenDurchführung von Fehleranalysen an elektrischen NutzfahrzeugenErarbeitung und Koordination technischer Sofortlösungen in Abstimmung mit der Entwicklung und den WerkstattpartnernBegleitung des ÄnderungsmanagementsQualitätssicherung, FeldbetreuungIntensive Betreuung der ersten 5 FCEV Daily beim KundenPlaning, coordination and optimisation of subprogress at service partners and customers (fleet)Support of service partner re technical and administrative questions, issues and emergenciesAnalysis and fault finding (on-site and remote) of mechanical and electrical errors on different electric LDV'sDevelopment and support of technical (instant) solutions in coordination with R&D and service partner Active support of change managementField quality monitoringMonitoring best practice and best product configuration for different user casesMonitoring fleet performance and operation via telemetry (actively involved in development)Concentrated customer liaison and technical support as well as quality assurance of first 5 FCEV Daily in Austria

"With Namibia aiming to reduce its greenhouse gas emissions by 89 per cent by 2030, ideas like this are coming at just the right time."e-car Namibia built the first and only local 4x4 electric vehicle, a retrofit on a Land Cruiser 79 P/UAble to convert most LDV or Minibus to electricDevelopment of fuel cell technology for usage in 4.2t - 9t LDV's

Responsible for the entire Workshop and After Sales operation and our unique quality control.In addition to repair, service, engine and gearbox overhaul we offer custom made performance solutions for almost any Toyota vehicle.....performance software/mapping, plug-n-play systems and exhaust systems..........Increased workshop load, output, quality and therefore customer retention....

Creation & successful implementation of electronic performance enhancement business of all kind of vehicles in NamibiaSoftware and Hardware performance tuningDeveloping business by gaining new contracts, analyzing vehicle market shares andproducing new solutions for profit increasingManaging all areas of the own business operationManaging own workshop teamSales budget creation and sales volume target achievement controllingMonitoring of cost to gross profit figuresManagement of marketing activities Management of finance Controlling of parts suppliersImplementation of problem resolving and vehicle diagnostics possibilitiesAnalyzing and providing data to monitor vehicle performance issues

Electronic performance enhancement of all kind of vehicles in NamibiaSoftware and Hardware performance tuningECU re-flash with CMD, Genius, Trasdata, Byteshooter, EVC BDM, etc, etc....Problem solving for independent workshops and official dealers (electronic/software analysis and problem solving)Implementation of problem resolving and vehicle diagnostics possibilitiesAnalyzing and providing data to monitor vehicle performance issues

Management of Workshops in four branches (total staff of 72)Restructure of workshop teams to meet productivity KPIControlling of workshop branch supervisorsMonitoring the quality, cost and efficiency of workshop teams Implementation of sound marketing strategiesCoordinating and controlling of workshop loadingBuilding up of customer- business relations and quality assuranceReporting directly to the Division Manager

Management of OEM workshop with 17 mechanics, 2-3 apprentices/trainees and 2 helpersProblem resolving and diagnostics in line with brand guidanceMonitoring and achieving Customer Satisfaction Index (CSI)Reducing of repeat repair in line with manufacturer KPIInsuring and implementation of workshop quality core processesControlling of all workshop areasMonitoring of workshop employment performanceSupervising of warranty handlingOrganisation of workshop loading

Management of Toyota Branch incl. Parts, Sales (New/Used Cars), Workshop, Financial and AdminTotal staff of 15

Service Manager for Bosch Car Service, Bosch Diesel Service and Alfa Romeo/Fiat

Responsible for entire test compound of prototype/pre-production car testing, 30 drivers, 4 mechanics, daily endurance test, quality assurance, analysis, reporting directly to factory (Quality Assurance Department) in Ingolstadt and Wolfsburg, Germany.Same responsibility in USA incl. organisation of acceptance runs and concealment