Axel Conrad

Axel Conrad Email and Phone Number

National After Sales Manager Commercial EV and FCEV @ NTSC
Riyadh, SA
Axel Conrad's Location
Riyadh, Saudi Arabia, Saudi Arabia
Axel Conrad's Contact Details

Axel Conrad work email

Axel Conrad personal email

n/a
About Axel Conrad

At NTSC, my focus is on driving excellence in after-sales service for commercial electric vehicles (EVs) and fuel cell electric vehicles (FCEV). My recent role as International Service Manager at Quantron AG honed my abilities in orchestrating service processes across Europe, the Middle East, and Africa, ensuring top-notch quality assurance and client support.My dedication to sustainable mobility is matched by a deep technical mastery, evidenced through complex fault analysis and immediate solution development for EVs. With the help of a skilled team, we have nurtured long-term customer relationships by facilitating a seamless transition to clean energy vehicles. Our goal is steadfast: to advance the future of transportation with reliable after-sales support and a commitment to innovation.

Axel Conrad's Current Company Details
NTSC

Ntsc

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National After Sales Manager Commercial EV and FCEV
Riyadh, SA
Website:
ntsc.sa
Employees:
17
Axel Conrad Work Experience Details
  • Ntsc
    National After Sales Manager Commercial Ev And Fcev
    Ntsc
    Riyadh, Sa
  • Ntsc
    National After Sales Manager Commercial Ev & Fcev
    Ntsc Dec 2023 - Present
    Riyadh, Saudi Arabia
  • Quantron Ag
    International Service Manager (Europe, Middle East, And Africa) - Ev And Fcev
    Quantron Ag Aug 2021 - Nov 2023
    Augsburg, Bavaria, Germany
    Planung, Koordination und Optimierung der einzelnen Teilprozesse bei den Werkstattpartnern und direkt beim Kunden (Fleet)Unterstützung der Werkstattpartner bei technischen und organisatorischen ProblemenDurchführung von Fehleranalysen an elektrischen NutzfahrzeugenErarbeitung und Koordination technischer Sofortlösungen in Abstimmung mit der Entwicklung und den WerkstattpartnernBegleitung des ÄnderungsmanagementsQualitätssicherung, FeldbetreuungIntensive Betreuung der ersten 5 FCEV Daily beim KundenPlaning, coordination and optimisation of subprogress at service partners and customers (fleet)Support of service partner re technical and administrative questions, issues and emergenciesAnalysis and fault finding (on-site and remote) of mechanical and electrical errors on different electric LDV'sDevelopment and support of technical (instant) solutions in coordination with R&D and service partner Active support of change managementField quality monitoringMonitoring best practice and best product configuration for different user casesMonitoring fleet performance and operation via telemetry (actively involved in development)Concentrated customer liaison and technical support as well as quality assurance of first 5 FCEV Daily in Austria
  • Green Hydrogen Namibia (Pty) Ltd
    Founder And Manager
    Green Hydrogen Namibia (Pty) Ltd Nov 2020 - Oct 2023
    Namibia
  • E-Car Namibia Cc
    Founder And Manager (Electric Vehicle Retrofit)
    E-Car Namibia Cc Jan 2019 - Oct 2023
    Windhoek (Namibia)
    "With Namibia aiming to reduce its greenhouse gas emissions by 89 per cent by 2030, ideas like this are coming at just the right time."e-car Namibia built the first and only local 4x4 electric vehicle, a retrofit on a Land Cruiser 79 P/UAble to convert most LDV or Minibus to electricDevelopment of fuel cell technology for usage in 4.2t - 9t LDV's
  • Auto Repairs Etzold (Are)
    Service Manager
    Auto Repairs Etzold (Are) Sep 2016 - Aug 2019
    Windhoek, Namibia
    Responsible for the entire Workshop and After Sales operation and our unique quality control.In addition to repair, service, engine and gearbox overhaul we offer custom made performance solutions for almost any Toyota vehicle.....performance software/mapping, plug-n-play systems and exhaust systems..........Increased workshop load, output, quality and therefore customer retention....
  • Conrad'S Carformance Tuning Cc
    Ceo / Owner
    Conrad'S Carformance Tuning Cc Aug 2008 - Jan 2019
    Namibia
    Creation & successful implementation of electronic performance enhancement business of all kind of vehicles in NamibiaSoftware and Hardware performance tuningDeveloping business by gaining new contracts, analyzing vehicle market shares andproducing new solutions for profit increasingManaging all areas of the own business operationManaging own workshop teamSales budget creation and sales volume target achievement controllingMonitoring of cost to gross profit figuresManagement of marketing activities Management of finance Controlling of parts suppliersImplementation of problem resolving and vehicle diagnostics possibilitiesAnalyzing and providing data to monitor vehicle performance issues
  • Conrad'S Carformance Tuning Cc
    Business Owner
    Conrad'S Carformance Tuning Cc Aug 2008 - Sep 2016
    Namibia
    Electronic performance enhancement of all kind of vehicles in NamibiaSoftware and Hardware performance tuningECU re-flash with CMD, Genius, Trasdata, Byteshooter, EVC BDM, etc, etc....Problem solving for independent workshops and official dealers (electronic/software analysis and problem solving)Implementation of problem resolving and vehicle diagnostics possibilitiesAnalyzing and providing data to monitor vehicle performance issues
  • Nasser Bin Khaled Automobiles (Nbk Auto)
    Service Manager
    Nasser Bin Khaled Automobiles (Nbk Auto) Apr 2015 - Oct 2015
    Doha / Qatar
    Management of Workshops in four branches (total staff of 72)Restructure of workshop teams to meet productivity KPIControlling of workshop branch supervisorsMonitoring the quality, cost and efficiency of workshop teams Implementation of sound marketing strategiesCoordinating and controlling of workshop loadingBuilding up of customer- business relations and quality assuranceReporting directly to the Division Manager
  • M&Z Motors (Official Dealer For Mercedes Benz, Mitsubishi, Jeep/Chrysler And Fiat/Alfa Romeo)
    Workshop Manager
    M&Z Motors (Official Dealer For Mercedes Benz, Mitsubishi, Jeep/Chrysler And Fiat/Alfa Romeo) Dec 2009 - Mar 2012
    Namibia
    Management of OEM workshop with 17 mechanics, 2-3 apprentices/trainees and 2 helpersProblem resolving and diagnostics in line with brand guidanceMonitoring and achieving Customer Satisfaction Index (CSI)Reducing of repeat repair in line with manufacturer KPIInsuring and implementation of workshop quality core processesControlling of all workshop areasMonitoring of workshop employment performanceSupervising of warranty handlingOrganisation of workshop loading
  • Pupkewitz Motor Division
    Branch Manager (Toyota)
    Pupkewitz Motor Division Jan 2007 - Aug 2008
    Namibia
    Management of Toyota Branch incl. Parts, Sales (New/Used Cars), Workshop, Financial and AdminTotal staff of 15
  • Al Qurain Automotive Trading Co.
    Service Manager
    Al Qurain Automotive Trading Co. Feb 2004 - Jan 2007
    Kuwait
    Service Manager for Bosch Car Service, Bosch Diesel Service and Alfa Romeo/Fiat
  • Wd Contractors (Subcontractor For Audi/Vw)
    Station Manager/Technical Manager (Vw/Audi Pre-Production Car Endurance Testing)
    Wd Contractors (Subcontractor For Audi/Vw) Nov 1998 - Dec 2002
    Namibia
    Responsible for entire test compound of prototype/pre-production car testing, 30 drivers, 4 mechanics, daily endurance test, quality assurance, analysis, reporting directly to factory (Quality Assurance Department) in Ingolstadt and Wolfsburg, Germany.Same responsibility in USA incl. organisation of acceptance runs and concealment

Axel Conrad Skills

Customer Satisfaction Team Building Management Negotiation Automotive Aftermarket Team Leadership Automotive Customer Service Team Management Automotive Engineering Strategic Planning Automotive Repair Vehicles Automotive Electronics Warranty Workshop Leadership Workshop Development Quality Assurance Customer Retention Sales Automobile Continuous Improvement New Business Development Increase Productivity Aftersales Diagnosis Specialist Performance Tuning Reliability Problem Solving Staff Development Automotive Management Technical Leadership Technical Support Profit Long Term Customer Relationships Accountability Customer Focused Service Attention To Details Service Delivery Service Management Leadership Dealer Management Operations Management Business Planning Training Project Management Business Strategy Project Planning Customer Relationship Management

Axel Conrad Education Details

Frequently Asked Questions about Axel Conrad

What company does Axel Conrad work for?

Axel Conrad works for Ntsc

What is Axel Conrad's role at the current company?

Axel Conrad's current role is National After Sales Manager Commercial EV and FCEV.

What is Axel Conrad's email address?

Axel Conrad's email address is a.****@****ron.net

What schools did Axel Conrad attend?

Axel Conrad attended Gewerbliche Schule Metzingen.

What are some of Axel Conrad's interests?

Axel Conrad has interest in Children, Education, Environment, Animal Welfare, Arts And Culture.

What skills is Axel Conrad known for?

Axel Conrad has skills like Customer Satisfaction, Team Building, Management, Negotiation, Automotive Aftermarket, Team Leadership, Automotive, Customer Service, Team Management, Automotive Engineering, Strategic Planning, Automotive Repair.

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