Axel David Email & Phone Number

Belgium

Strategy & Business Development;IT Outsourcing;Nearshore Projects;Turnkey projects (Java/Scala/React/angular/ Outsystems)

Lisbon & Belgium

Part of the MoOngy Group, specialised in IT for 20 years now. Committed to innovation, ATS4IT focuses on creating real value for its clients and consultants. Our ability to provide a global response, combined with the team's experience combined with its technical, functional and commercial know-how, ensures excellence in response to the most complex and challenging challenges.Our services are organised into 4 units:1. Digital eXperience Solutions (DXSpark)2. Adaptable Technology Services (ATS)3. Nearshore Technology Services (NearU)4. Cybersecurity (Highdome)

Lisbon, Portugal

Vroomly is the must-have tool to grow your car workshop ! Since 2017, we enable workshops to focus on their core business – fixing your car -, with 2 services : - Vroomly Booking, the leading online booking service for workshops in France.- Vroomly Parts, the 1st car parts marketplace designed for workshop owners.

Lisbonne, Lisbonne, Portugal

● Manage full-cycle recruitment processes from sourcing to offer;● Source talent that matches with the requirements for each vacancy using a variety of innovative strategies;● Manage job postings on a variety of online platforms;● Create Job Descriptions;● Network with potential hires through professional groups on social media;● Check candidates' skills and language level through phone calls;● Perform online and face-to-face interviews;● Understand each client's needs and expectations;● Work towards monthly and weekly targets;● Participate in Business Development tasks.

Portugal (Remote)

After ±1 year as a SMB agent (Small, Medium Business), I’ve improved my skills and knowledge about the product and my own analysis and switched to the Olympus team, which is dedicated to Large Customer Sales.During this time, I got some additional tasks within data analysis/monitoring such as CSAT/DSAT Guru with a weekly report in order to understand agent results and provide feedback within 121, action plan, recapitulative email, some tips for next similar issue and how to handle it…etc.In December 2021, I had been nominated as POC escalation position for Olympus Team, which will include, check replies provided by agents, understand why the client isn’t satisfied, why the Account Manager submitted an escalation and if it will be corrected or if agents had followed guidelines provided. If not, check with them how to correct this situation with a detailed report to the submitter as follow-up until full issue resolution.Within this position I perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues. You have to resolve non-standard and standard problems, ask for advice and escalate issues when faced with tasks out of scope in order to provide a correct solution or path to the client.This task daily requires solving routine problems, largely through precedent and referral to general guidelines. Interaction is within my team and with direct supervisor.For that job, you need to get a detailed level of instruction about daily work tasks and detailed instruction on new assignments. You will analyse the Decision Impact before every advice you give to customers (risk or consequences for their business).Certified support for : Google Ads / Google Analytics / Google Merchant Center

Portugal (Remote)

I had been working for an online video platform, during 6 months from home with night shift schedules. My job was to verify and enforce the various guidelines and policies to maintain user safety on this platform and to remove content where necessary for videos that violated the criteria.

Pays De La Loire, France

B2C/B2B direct sales, prospecting and direct sales for Orange Telecom services,more specifically for the transition to optical fiber.Follow-up, appointment booking, technical presentation and setting-up of services customized to the client's needs. Review and signing agreements and contracts.Scheduling technical operations

Lisbon, Portugal

My experience as a sales consultant for professionals and private customers in the Teleperformance company for the eBay client was a rich adventure.For 2 years I have used my mediator talents to resolve disputes between buyers and sellers, contestations of profile defects and all evaluations of platform members.With my positive results, I have continued in addition various internal training such as the "High Values"; a service intended for the most important members of the community, but also for the sellers in development by giving them the advantages of their shop and the many options for professionals.Finally, in the " Trust and Security " service of the platform for 5 months, while continuing my work with the other services, I have participate to the platform security and prevent hacking attacks against the users.Each of these positions is held via 3 media, e-mail, phone and chat. Advanced research and knowledge of laws and regulations is required and essential.I had the privilege to work with major partners such as PayPal, UPS, Colissimo, USPS, DHL allowing me the good realization of the variousmission.

Saumur, Pays De La Loire, France

Status including several areas like deliveries (scooter or car), physical and telephone reception of customers, new product development, pizza production, platform cleaning, collection of cash payments, cards or meal tickets.

High School Diploma, Literature

Years of study in Literature with Italian language option.

Bachelor'S Degree, Psychology

Study of psychology through 6 general subjects associated with various teachings such as sign language or ethology. Course.