Driving data-driven decision-making in the renewable energy sector. I leverage advanced analytics to optimize performance of PPA, lease, and loan portfolios, supporting lenders, partners, and management.

I optimize operational efficiency and team performance for our customer service department. My responsibilities include:-Analyzing key performance metrics and forecasting staffing needs to meet service level agreements-Developing data-driven strategies to enhance workforce efficiency and productivity-Creating insightful reports and dashboards using Power BI, Excel, and Python when required-Implementing automation solutions and process improvements to streamline operations-Collaborating with cross-functional teams to align workforce strategies with business objectivesI leverage advanced data analysis and statistical modeling to drive operational excellence and deliver impactful business outcomes. My focus is on translating complex data into actionable insights that improve customer service quality and operational effectiveness.

As the Founder & CEO of The Fibonacci System, I helm an organization committed to unlocking operational excellence through AI-driven automation solutions. Specializing in automation workflows, we serve a wide array of industries with a focus on real estate professionals.

Transforming Raw Data into Actionable Insights | Driving Data-Driven Decision Making. Currently working as a Data Analyst at where I am passionate about leveraging my analytical skills and technical expertise to transform raw data into valuable insights that drive business growth and informed decision-making.In this role, my key responsibilities include:• Collecting, processing, and cleaning data from diverse sources to ensure its accuracy and reliability for further analysis.• Performing in-depth quantitative and qualitative analysis using various statistical techniques through Excel.• Creating visually impactful and easily understandable dashboards and reports using data visualization tools like Tableau and Power BI, to communicate data-driven insights to both technical and non-technical stakeholders.• Collaborating with cross-functional teams to understand their data needs and deliver customized solutions that enhance business processes and inform strategic decision-making.• Continuously improving data quality and developing new analytics methodologies to better support the organization's evolving data requirements.

Leader of Label department :• Plan and successfully execute everyday’s agenda based on Sales orders• Keep strong communication with Sales department and operations in order to fulfill daily orders.• Send daily scheduled orders and updates on it, in order to keep operations updated.• Interpreter and translator from Spanish to English and from English to Spanish.• Data entry

• Monitoring, inspecting and proposing measures to correct or improve an company’s final products in order to meet established quality standards.

Functions:Analyze statistical call center metrics and reports.Identified areas to improve, implementing measures that improved service levels and achieved team objectives.Execute the quality assurance program through monitoring and audits. Set clear performance expectations with a team and communicate successfully how performance goals are linked to company goals.Monitor team service performance on a real-time and ongoing basis to ensure targeted goals are achieved.Create and develop plans to ensure the team achieves business objectives. Provide constructive feedback and obtain improvement commitments from staff.Lead and/or attend meetings and cross-functional teams for diverse policy and process improvements.Achievements:-The first project given to me was a bucket of outliers in Average handle time. After giving follow up and sharing best practices to them, they overcame their areas of opportunities and nowadays they are top performers, subject matter of expertise and mentors.-The first team that was given to me was a new wave of agents who were underperforming even below than expected. As a consequence, the whole line of business was out of goal and paying penalties. I made them perform and in two months we overcame our areas of opportunities and became a top performer team and individually some members of the team were in the top of the power ranking and keep their performance.

Function: -Answer product and service questions; suggesting information about other products and services.-Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.-Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.-Guaranteed positive customer experiences and resolved all customer complaints.-Managed quality communication, customer support and product representation for each client.-Processed and issued money orders for customers.-Completed continuing education and training programs for professional development.-Expressed appreciation for patronage, inviting and encouraging customer return visits.-Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.Achievements:Since I started in this company I have successfully developed several skills that have helped me to reach the higher level in the internal monthly power ranking several times where more than 200 people participate and are evaluated base on performance guidelines.In addition, I was part of the pioneer group of waves in one big account. On the other hand, I was selected to be part of a pilot project launched on July 2019 by the company where the client who was a worldwide coffee company, for the first time was making a business out of the US. This group was carefully selected after several tests and performance review to take care of this new Line of business. Thanks to the experience and product knowledge that I have acquired, my boss has trusted me the task of becoming a mentor and floor support for new and upcoming waves.

Functions:-Events Organization and preparation.-Telephone assistance and reception visits.-Correspondence Management.-Personal Correspondence Management.-Satisfied all recordkeeping and reporting guidelines by fostering complete accuracy in documenting processes.-Complied with precise schedules by completing accurate, on-time work.  -personal driver. Achievements:During the time frame that I was allowed to work in here by the internship offered by the director of the two biggest major in the university which was journalism and international relationships due to my performance while I was studying, I was able to learn a lot on how an office works and how to organize groups and prepare schemes and schedules. Therefore, multitasking was a requirement.Due to my performance and commitment, I was able to organize several events where several members of embassies visited us. I was in charge of scheduling each movement during the events.On the other hand, I learned leadership by being in charge of a group of at least 10 people who were monitoring students in order to improve their grades.

Functions:-Filing documents.-Correspondence Management.-Greeted all guests with a positive demeanor and asked open-ended questions to determine what he or she needed.-Managed phone calls from clients when Assistant B was unavailable and provided informative answers to questions.-Entered all data into Word.