Axell Lee Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

• Provide the needed support when incidents with the various BMC Software platforms (BMC Helix ITSM, Discovery, Digital Workplace Advanced, Smart Reporting, Discovery, Client Management and Integrations) are raised.• Escalate to 3rd Party as needed and manage the incident lifecycle per Service Levels.• Managing and maintaining the Self-Service Portal and Service Catalog to best standard.• Perform user administration activities (Adds, Moves, Deletes) including managing associated… Show more • Provide the needed support when incidents with the various BMC Software platforms (BMC Helix ITSM, Discovery, Digital Workplace Advanced, Smart Reporting, Discovery, Client Management and Integrations) are raised.• Escalate to 3rd Party as needed and manage the incident lifecycle per Service Levels.• Managing and maintaining the Self-Service Portal and Service Catalog to best standard.• Perform user administration activities (Adds, Moves, Deletes) including managing associated Foundation Data and system configuration.• Supporting the Service Desk, Level 2, Level 3, business groups and vendors in triage steps for the ITSM toolset.• Review ITSM Tooling enhancement requirements; align to best practice and provide estimate basis for performing the work or push back as needed.• If there are project initiatives, participate on requirements gathering and evaluation as needed• Manage and maintain the various BMC Helix platforms (including voice) through a release plan including testing as needed.• Ensure dashboards and reports that are set up are accurate and fit for purpose.• Ensure that platforms are aligned with industry standards like ITIL and all processes are executed as designed.• Manage the training aids for the platforms and hold training sessions as needed.• Regularly perform monitoring and maintenance tasks to ensure the toolset performs as expected.• Contribute in setting strategic direction on platform improvements.• Manage any interactions or interfaces with other products / 3rd Parties as needed.• Ensure that Company Policies, Standards and Standard Operating Procedures (SOPs) are always adhered to. Show less

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

• Provide the needed support when incidents with the various BMC Software platforms (BMC Helix ITSM, Discovery, Digital Workplace Advanced, Smart Reporting, Discovery, Client Management and Integrations) are raised.• Escalate to 3rd Party as needed and manage the incident lifecycle per Service Levels.• Managing and maintaining the Self-Service Portal and Service Catalog to best standard.• Perform user administration activities (Adds, Moves, Deletes) including managing associated… Show more • Provide the needed support when incidents with the various BMC Software platforms (BMC Helix ITSM, Discovery, Digital Workplace Advanced, Smart Reporting, Discovery, Client Management and Integrations) are raised.• Escalate to 3rd Party as needed and manage the incident lifecycle per Service Levels.• Managing and maintaining the Self-Service Portal and Service Catalog to best standard.• Perform user administration activities (Adds, Moves, Deletes) including managing associated Foundation Data and system configuration.• Supporting the Service Desk, Level 2, Level 3, business groups and vendors in triage steps for the ITSM toolset.• Review ITSM Tooling enhancement requirements; align to best practice and provide estimate basis for performing the work or push back as needed.• If there are project initiatives, participate on requirements gathering and evaluation as needed• Manage and maintain the various BMC Helix platforms (including voice) through a release plan including testing as needed.• Ensure dashboards and reports that are set up are accurate and fit for purpose.• Ensure that platforms are aligned with industry standards like ITIL and all processes are executed as designed.• Manage the training aids for the platforms and hold training sessions as needed.• Regularly perform monitoring and maintenance tasks to ensure the toolset performs as expected.• Contribute in setting strategic direction on platform improvements.• Manage any interactions or interfaces with other products / 3rd Parties as needed.• Ensure that Company Policies, Standards and Standard Operating Procedures (SOPs) are always adhered to. Show less

Selangor, Malaysia

• Analyse client’s requirements and objectives to determine the best solutions to meet client’s requirements and objectives.• Plan, design, install, test & implement systems in accordance to standards and specifications.• Responsible for end to end design of solution, design, customer coordination and implementation of project.• Provide solution development support and technical consultancy.• Communicate regularly with other stakeholders. (ie: other departmental managers, the… Show more • Analyse client’s requirements and objectives to determine the best solutions to meet client’s requirements and objectives.• Plan, design, install, test & implement systems in accordance to standards and specifications.• Responsible for end to end design of solution, design, customer coordination and implementation of project.• Provide solution development support and technical consultancy.• Communicate regularly with other stakeholders. (ie: other departmental managers, the director and other designated contacts within the organization.)• Plan and allocate staff resources optimally to ensure the work assigned are completed in accordance to department’s productivity and quality goals.• Maintain relevant controls and feedback systems to monitor the operation of the department.• Support and maintain the performance or KPI-related reports of the department.• Coach and train other team members especially new employee.• Assist in managing operational and activities of the department.• Assist in planning and implement systems to achieve the department’s mission and goals efficiently and effectively.• Assist in planning on staff work schedules and training program. Show less

Selangor, Malaysia

• Analyse client’s requirements and objectives to determine the best solutions to meet client’s requirementsand objectives.• Plan, design, install, test & implement systems in accordance to standards and specifications.• Responsible for end to end design of solution, design, customer coordination and implementation ofproject.• Provide solution development support and technical consultancy.• Communicate regularly with other stakeholders (ie: other departmental managers… Show more • Analyse client’s requirements and objectives to determine the best solutions to meet client’s requirementsand objectives.• Plan, design, install, test & implement systems in accordance to standards and specifications.• Responsible for end to end design of solution, design, customer coordination and implementation ofproject.• Provide solution development support and technical consultancy.• Communicate regularly with other stakeholders (ie: other departmental managers, the director and otherdesignated contacts within the organization.)• Plan and allocate staff resources optimally to ensure the work assigned are completed in accordance todepartment’s productivity and quality goals.• Maintain relevant controls and feedback systems to monitor the operation of the department.• Support and maintain the performance or KPI-related reports of the department.• Coach and train other team members especially new employee. Show less

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia