Axel Maes Email & Phone Number

San Diego, CA, US

• Presented loan terms for personal and commercial loans up to $500,000
• Negotiated loans terms ensuring that client needs are met while maintaining highest possible margins
• Utilized Salesforce to coordinate multiple sales pipelines and ensure that all client needs were addressed promptly
• Collaborated with team to answer questions and offer new sales tactics
• Partnered with cross functional teams to exceed client expectations

• Sales and retention closer responsible for onboarding new commercial loans
• Ensured the overall closing, profitability and margins of accounts for existing and new clients in a self-managed environment
• Maintained very high level of focus, organization and aggressive commitment to pipeline management at all times
• Delivered knowledgeable advice and solutions to clients in regards to commercial funding
• Understanding of market, credit and underwriting procedures along with clients' business financial profile to offer equitable funding terms
• Created solutions that supported profit and revenue growth for both BHG and my clients

Greater San Diego Area

• Facilitated borrowers to navigate homeownership process from initial outreach and to closing and beyond by maintaining open lines of communication with all parties.
• Oversaw sales pipeline milestones effectively within established deadlines to close home loan contracts early or on time.
• Established rapport with industry partners to assist mutual business efforts through networking, open houses, and seminars.
• Demonstrated success in a dynamic inside sales environment by closing 85 loans and generating $45M+ in volume since 2020.
• Maintained a 4.9-star customer satisfaction rating
• Developed seminar content and informed borrowers about advantages of homeownership to increase client retention and conversion rates.

San Diego, California, United States

• Conducted financial analysis of borrower profiles to ensure accuracy and to determine eligibility for home loan preapproval
• Maintained frequent contact with clients to update their preapprovals as necessary and to ensure they had the resources they needed
• Kept clients informed with all relevant subject matters - before, during and after they purchased a home
• Addressed any concerns, bottlenecks or qualifying issues throughout the loan lifecycle.
• Grew and nurtured client and industry relationships

Greater San Diego Area

• Built new business partnerships through cold calling, warm calling, site visits, and direct networking.
• Utilized wine expertise and knowledge of market trends and pricing models to help customers to select products that best suited business needs.
• Created MailChimp content for wholesale and retail clients as well
• Attended professional functions, networking, and community outreach events, resulting in a larger brand footprint.
• Produced social media marketing content and a calendar to promote product awareness and boost sales.
• Increased customer base and determined opportunities for upsell opportunities by anticipating client needs and providing remedies.

Greater San Diego Area

• Fostered key client relationships by sourcing information on decision making contacts and consulting regarding products and client services to best meet their operational and financial objectives. Delivered hardware.
• Exceeded sales targets for new customer contracts and expanded existing accounts via outbound/inbound calls.
• Utilized persuasive sales consulting skills to determine opportunities, established small business relationships, and turned cold canvassing calls to sales.
• Acted as team lead to customize and maintain Microsoft Dynamics CRM database of 300+ active clients

Greater San Diego Area

• Created curriculum for educating hotel staff on best practices for proper wine service and pairing methods.
• Managed four restaurant outlets, including menu design and staff schedule, while ensuring operational coverage, quality control, and guest relations.
• Primary manager leading new talent recruitment and performance reviews along with hiring, training, and managing and motivating hospitality department team members.
• Initiated expansion of local craft beer selections by conducting market research, sourcing vendor quotes for equipment, and creating deadlines for execution while offsetting startup costs with five week return on.
• Reduced costs in beverage program by introducing more efficient alternatives.
• Directed revenue reporting, including employee staffing to ensure maximum efficiency, monthly inventory counts, proactive purchase on basis of department needs, receiving, and cost controls.

Chicago, Illinois, United States

• Led property operations, purchasing, candidate recruitment, and inventory control functions for all a la carte operations in an historic landmark hotel
• Established mandatory training curriculum related to food service offerings and events for all customer-facingemployees in the hotel, which lead to a 20% increase in dining room revenue and a 40% increase in bar revenue
• Hands on mentoring and cultivation of performance standards through sales and service initiatives while increasing productivity metrics by streamlining procedures and inspiring collaborative development
• Consistently maintained low labor costs throughout seasonal highs and lows by referencing historic trends, evaluating vendors and forecasting accurately

Chicago, IL

• Increased wine sales revenue by 15% after identifying and eliminating issues such as excess ordering, out of date menus and non-adherence to market trends
• Directed all cellar operations including inventory and temperature controls for over 2,000 different wines
• Oversaw and ensured efficient operations of 3 outlets: Balsan, an American Bistro with an emphasis on farm to fork; Bernard’s Bar, a craft cocktail experience and In Room Dining
• Recruited, interviewed and hired staff; conducted performance appraisals, disciplined as needed, motivated and trained with attention to providing meticulous service
• Assisted guests with wine selections by utilizing intimate knowledge of inventory, current trends in consumer tastes and what would pair best with the various menu items
• Responsible for end to end guest experience with a focus on providing a flawless experience