Axel Raeves Email & Phone Number

Antwerp, BE

Belgium

• Enhanced service quality by addressing client feedback and implementing strategies that increased satisfaction and trust.
• Fostered long-term client loyalty through consistent excellence, leading to referrals and strong retention over four years.
• Effectively resolved escalations, turning challenges into opportunities for stronger client relationships.
• Regularly engaged clients to assess needs and delivered practical, high-standard solutions.
• Led cross-functional teams to complete projects on time and within budget, ensuring smooth service delivery.
• Tracked team performance against SLAs and provided training to uphold high service standards.

Antwerpen En Omgeving, België

• Led cross-functional collaboration and client relationship management to deliver impactful Microsoft 365 solutions, driving digital transformation with a focus on engagement and measurable results.
• Applied SCRUM methodology with sprints in Azure DevOps to optimize project timelines and team productivity, ensuring stakeholder alignment through clear objectives.
• Developed future-proof information architectures and document management systems in SharePoint, leveraging expertise from the Microsoft Information Protection Administrator (SC-400) certification to ensure compliance.
• Designed scalable Microsoft Teams structures, facilitating workshops to capture business requirements and deliver tailored, long-term collaboration solutions.
• Conducted strategic needs assessments, aligning client goals with innovative SharePoint, Teams, and Power Platform solutions to enhance workflows and productivity.

Antwerp, Flemish Region, Belgium

• Served as Process Lead for Managed Services, ensuring standardized, high-quality service delivery across client accounts.
• Achieved measurable customer success and provided monthly reporting to ensure visibility into progress, challenges, and results.
• Oversaw digital transformation initiatives as an external IT manager (CIO-as-a-service), managing third-party vendors to ensure alignment with client goals.
• Conducted workshops and training sessions with key stakeholders to maximize ROI on Microsoft 365 and other digital products, enhancing adoption and utilization.
• Acted as a trusted advisor to clients, guiding their strategic use of technology to support long-term success and improve operational efficiency.

Antwerpen En Omgeving, België

• Helped build and managed a strong sales pipeline through cold outreach, networking, and targeted campaigns, expanding EVBOX's client base and identifying high-potential opportunities.
• Leveraged Salesforce to manage accounts and leads, implementing CRM processes that streamlined workflows and increased team efficiency.

Antwerpen En Omgeving, België

• Managed a 120-client portfolio, solidifying a market lead in aluminum semi-finished products.
• Handled end-to-end client service, from prospecting to invoicing.
• Enhanced negotiation skills, achieving favorable outcomes with clients and suppliers.