Alicia Giok-Halim Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

Seattle, Washington, United States

• Single support for 26 Amazon Go stores, Category Managers, Product, Operations, and Tech teams for the imaging program to image, weigh, and measure products for Go planogram technologies. Responsible for product.
• Accomplished > 95% imaged product selections for 5 special projects launches within 2-4 weeks’ timeframe each.
• Achieved 99% imaging completion (1% miss due to new product unavailability) for all 4 store resets (product selections change) for 26 Go stores.
• Saved 725 annual hours (76% reduction) of imaging tracking work for stakeholders to free up their bandwidth to support additional operational work.
• Reduced imaging SLA from 4 to 2 weeks (50% reduction) to onboard product selections on-time.
• Onboarded 23 small-sized vendors (92% adoption) to the ImageNow app, a self-service solution for vendors to image their own products instead of shipping them to Go to be imaged.

Seattle, Washington, United States

• Developed new program initiatives through BRD writing for Initiation and Planning project phases. Partnered with Operations and Tech teams to identify business problems, gather data points, and propose solutions to key.
• Initiated and launched the high-visibility business segment expansion project impacting 5k AWS accounts to enable Salesforce to scale with the growing AWS business structures.
• Reviewed and published over 50 SOPs and partnered with 12 Operations team members in the Sales Operations SOP project within a 3-month timespan.
• Built and launched a new Sales Operations wiki resource with initial publish of 120 pages to improve new hire onboarding process and create single source of truth for documentation.

Bellevue, Washington

• Supported B2B Sales reps and the sales enablement tools (i.e. DiscoverOrg, Playbook) related to prospecting sales. Managed the tools’ procurement, licensing, launch, and utilization rate efforts.
• Eliminated 25 redundant steps (50% reduction) to generate monthly business review reports on sales enablement tools performance for leadership.

Bellevue, Washington

• Managed and prioritized compensation sales systems intakes (i.e. user stories and defects) in partnership with Technical Product Manager. Translated Business requirements into functional requirements for level of.
• Successfully closed compensation system on time with a team of 4 at 50% team capacity in August 2018.
• Consolidated 30 defects (67% reduction in backlog) within 4 months to eliminate redundant requests.
• Improved new intake tracking processes by 32 hours (80% reduction) for better audit reporting.
• Developed team standardization process for managing over 12 SOPs in a single source location.

Wichita, Kansas

• Liased between Tech and Accounting to bridge communication gaps and resolve issues from accounting (business) and technical standpoints. Supported monthly and quarterly accounting systems close for AR, AP, GL, and FA.
• Automated the journal entry reporting process and saved 85 minutes (70% reduction) a month.
• Revamped over 20 existing Oracle Financial system SOPs (67% coverage) to implement SOP format writing consistency and mitigate human errors during SOP execution.

Wichita, Kansas

• Generated monthly and quarterly financial and personnel reports. Collaborated with customers to achieve their reporting needs. Partnered with peers to engage in continuous process improvement and automation.
• Automated the debt restructuring reports for scalability eliminating a 2-hour manual work previously performed by the CFO monthly.
• Generated fraudulent card activities reports in 20 minutes (70% faster) for Risk Management teams to deactivate impacted cards and stop bad actors from further charging stolen cards.
• Automated 80% of manual and major card reporting processes for better accuracy and audit controls.

Mba, Finance, 3.8/4.0

Activities and Societies: Graduate Research Assistant of the Finance Department (August 2009 - May 2011).

Bba, Finance, Accounting, 3.7/4.0

Activities and Societies: • Beta Gamma Sigma Member (January 2008 - May 2008) • Top 10% of the Senior Class of 2008. • Treasurer for Beta.