Andrew Kim Email & Phone Number

• [Strategic Management] Drive implementation strategy with cross-functional teams for client-facing content delivery updates resulting in 33% growth to average annual revenue performance over 8 years. • [Business Analytics] Lead data analytics function to identify customer friction, content delivery and customer research resulting in profit improvement of 32% from operational baseline. • [Program Management] Managed new revenue generation from content delivery resulting in content update and 80% improvement to operational baseline. • [Market Research] Executed cost savings research resulting in $1.7 million in cost savings from incremental change management for content delivery. • [User Experience] Drive customer content development with product management teams resulting in successful delivery of content supporting 88,000+ accounts.

• [Communications] Lead technical communications for business customers resulting in 650+ customer technical guides delivered supporting $4 billion annual revenue organization.

• [Customer Success] Manage revenue generating customer engagement resulting in successful delivery of server, email, website and domain configuration solutions for major customer accounts.

Remote

• [Program Management] Lead budget, logistics and scheduling for a team of 10+ resulting in successful delivery of video production for Fortune 500 companies.• [Clients] Clients supported include Olympics, Nike, and Red Bull.

• [Entertainment] Performed as commercial actor and talent resulting in successful delivery of productions for global client commercial and marketing campaigns over 4 years. • [Clients] Clients supported include HP, McDonalds, and Ready Player One directed by Steven Spielberg.

• Create promotional videos for national televisions shows using avid• Deliver assets to broadcasting department for live broadcasting