-Manage common and complex customer requirements (engagement and service setup, process improvement, and optimization).-Lead end-to-end localization projects, collaborating with various stakeholders to deliver high-quality translations on time and within budget, while monitoring profit margins. -Implement and maintain quality assurance processes and continually improve localization processes for increased efficiency. -Manage client relationships including mid-to upper-level operational contacts; own customer satisfaction.

General Skills:-Versatility: from energetic and exciting to soothing. I can adapt my voice to fit the tone of the script.-Clarity and Articulation: my enunciation is crisp and clear. I can talk in Venezuelan Spanish or Neutral LatAm Spanish. -Pacing and Timing: I can read at a pace that is appropriate for the content and deliver the message effectively.-Translation and script adaptation: I can translate from Eng > Spanish or Portuguese > Spanish and then record the script. I can translate directly from a video and then create a recording to have the same duration. -Big projects capability: working with audiobooks have taught me how to handle, edit, and format long projects. Technical Skills-Microphone Technique: I have advanced understanding of microphone techniques for producing high-quality recordings. Own several microphone attachments and several condenser microphones.-Audio Editing: I can edit my recordings to sound professional, include background music, and use different effects.-Video Editing: I can embed the new audio in any video.

- Provide cost, screens the audiovisual material for complexities, analyze the translated material, and guarantee the translation and timing are accurate. Works on developing knowledge about all products and services offered by Day Translations.- Analyze consumption of translated content and work to drive better ROI.- Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project, through accomplish-able deadlines.- Answer client queries thoroughly.- Adhere to applicable policies and procedures - Answer chats, phone calls, and emails in a timely manner- Report activity in group chats and actively communicate with peers on tasks being worked on- Negotiate deadlines and rates with freelancers based on HR freelancer databases.- Establish and maintain excellent relationships with freelancers globally.- Monitor and control projects status- Manage project finances, including budgeting.- Comply with relevant and applicable procedures.- Perform quality checks at various stages of the process to ensure quality and accuracy.- Handle freelancer queries.

-Follow up on invoice payments.-Correspond with local and foreign principals.-General bills related entries.-Maintain coordination with customer collections processes.-Collaborate with sales and field collection team so as to ensure smooth collections from clients.-Communicate with clientes in English, Portuguese and Spanish.

-I translated documents related to COVID-19.-Updated translations to fit changes made by the client.-Proofread translations in Spanish.-Worked with Tados.

-I worked in trasncreation.-Then I received SEO training and became an SEO copywriter.-I made it to the list of authors in their blog. https://blog.mindvalley.com/es/author/amelia-pena/