Andy Luu Email & Phone Number

Melbourne, Victoria, Australia

• Assist Recruitment Software Partners in connecting with SEEKs API, providing technical expertise
• Provide level three troubleshooting to Partner HRiS and mutual clients

Melbourne, Victoria, Australia

• Main point of contact for level 1/2 support for the Customer Service team and conduit between product stakeholders and CS Operations.
• Assist internal stakeholders with Company Reviews inquiries
• Handled Recruitment Software Provider integrations with clients
• Producing new process documentation, updating & revising existing documentation.
• Assisting in user testing of products prior to release.
• Assisting in the creation of Training Documentation and helping facilitate training with new starters.

Melbourne, Australia

• As a senior member of the group, I coached and guided new Customer Service Representatives on how to navigate calls and how to handle various call types.
• Held interactive training classes when assisting with the onboarding of new Customer Service representatives.
• Volunteered for user testing with products prior to release and providing feedback on possible improvements from a Customer Service perspective.
• Volunteered as a part an Internal Troubleshooting team assisting Customer Service team members with technical errors. Was made first point of contact and escalated Site errors to the relevant teams and Service.
• Involved in Stakeholder meetings regarding identified errors and provided Customer Service perspective on impact.

Melbourne, Australia

Casual Sales Assistant at Chadstone Shopping Center and my role was to assist in sales in reaching budget and maintaining the store to a high standard of order and cleanliness.