Aya Malaeb Email & Phone Number

Beirut Governorate, Lebanon

Manage supplier relationships, ensuring timely and cost-effective procurement of high-quality goods and services.Oversee procurement processes, from sourcing and negotiation to inventory management and delivery.Analyze market trends and supplier performance, implementing cost-saving strategies and improving procurement efficiency.

Manage a team of employees and oversee all aspects of sales and operationsEnsure high levels of customer satisfaction and retention by maximizing in-store purchases and implementing effective promotional strategiesTrain and mentor new staff members on company policies and service standards, and provide ongoing coaching and feedback to improve performanceCollaborate with senior management to develop and implement strategic plans for business growth and success

• Managed employees and overlooked the sales and managing process• Ensured customer retention and maximized customer’s in-store purchase• Set up in-store promotions to ensure that customers are reminded of any relevant offers and discounts• Ensured that fresh hires are aware of the company’s policies and expected level of service• Provided training and mentorship to new staff members on all services and customer attainability

Beirut, Lebanon

Managed daily cash operations as the Head Cashier at Maliks, a prominent retail company in Lebanon with over 50 branches across the country.Demonstrated strong leadership by supervising and training a team of cashiers, ensuring a smooth and efficient checkout process for customers.Maintained accuracy and accountability in handling cash transactions, reducing discrepancies and errors through rigorous cash handling protocols.Effectively resolved customer inquiries and concerns at the checkout counter, providing exceptional customer service to enhance their shopping experience.

Beirut, Lebanon

• Assisted in merchandising, stocking, pricing, and maintaining a safe and organized working space• Catered to the customer’s queries and complaints, and ensuring that all sales inquiries are logged within the system• Ordered the needed inventory based on the customer’s needs• Supported and promoted special sale items and other promotional campaigns

Mathaf

Assisted in merchandising, stocking, pricing, and maintaining a safe and organized working spaceSupported and promoted special sale items and other promotional campaigns

Lebanon

• Worked on a villa project, where I developed several AutoCAD drawings and 3D renders• Coordinated with the client to successfully create appealing and up-to-standard designs• Introduced engaging color blends, furniture layouts, and room designs to the projects