Aya Mohammed Email & Phone Number

Cairo, Eg

Cairo, Egypt

• Manage portfolio of HVM merchants, ensuring high levels of satisfaction and retention.• Manage day-to-day operations of the E-commerce business, including order processing, inventory management, and fulfillment• Checking campaigns performance metrics, including click through rates (CTR), conversion rates and cost per acquisition (CPA).• Identified trendy products, recommend winner products and try to get pre orders from the merchants.• Build and maintain effective long-term relationships and provide an exceptional experience with high degree of satisfaction to the merchants.• Deals with all departments and stakeholders directly.• Collaborate closely with the operation teams to analyze and improve Confirmation Rate, Delivery Rate, and Refund Rate for merchants.• Prepare and deliver weekly sales plan reports to the commercial team, with the targets for the upcoming week.• Responsible for the retention of the account And Deals with all departments and stakeholders directly.• Works with the merchants to set the product prices according to market conditions and competitive pricing.• Try to acquire new merchant

Cairo, Egypt

Manage and cultivate relationships with existing key clients, understanding their business objectives and aligning our solutions to meet their needs.Develop and execute strategic account plans that outline the client's goals, potential growth areas, and action plans to achieve targets.Collaborate cross-functionally with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products/services and address client needs effectively.Identify upsell and cross-sell opportunities within existing accounts to maximize revenue and client value.Monitor market trends, competitive landscape, and industry developments to provide clients with valuable insights and recommendations.Address client concerns, resolving issues promptly and maintaining a high level of customer satisfaction.Prepare regular reports on account performance, revenue forecasts, and other relevant metrics for internal and external stakeholders.Key Achievements1-Revenue Growth: Increased annual revenue from key accounts by 25% through successful upselling and cross-selling initiatives.2-Process Improvement: Streamlined communication channels between internal teams and clients, reducing response times and enhancing overall client satisfaction.3-Client Retention: Achieved a client retention showcasing exceptional relationship management skills.

Cairo, Egypt

Developing and executing a sales plan to meet or exceed sales targets.Maintaining detailed records of sales activities, client interactions, and progressBuilding and maintaining positive relationships with clients to ensure customer satisfactionIdentifying and targeting potential clients in the medical field.Conducting product presentations and demonstrations to healthcare professionals.Key Achievements1-Successfully launching a new product line and achieving high market penetration.2-Establishing and nurturing long-term relationships with key opinion leaders in the medical community.3-Playing a crucial role in resolving client concerns or issues, leading to improved client satisfaction.

Cairo, Egypt

As an Account Manager at Oriflame, I was responsible for developing and maintaining strong relationships with key clients, ensuring their satisfaction and driving business growth. I effectively managed a portfolio of accounts, providing personalized solutions to meet their beauty and skincare needs while aligning with the company's objectives. My role involved close collaboration with various internal departments to ensure seamless communication and efficient execution of strategies.Key Achievements 1-Client Relationship Management:Successfully built and nurtured a robust client base, resulting in a consistently high level of client retention and satisfaction.Developed a deep understanding of each client's unique requirements, preferences, and business goals, enabling tailored solutions and personalized service.2-Sales and Revenue Growth:Played a pivotal role in driving sales growth by strategically upselling and cross-selling products from the Oriflame catalog.

Professional Master'S Degree, Clinical Nutrition/Nutritionist

Bachelor'S Degree, Very Good