Aya Sarhan Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Egypt / United Kingdom

• Support the Scoping and Requirements for Complex Projects from Assessment to the end
• Calculating the VROM/ROM for Complex Projects
• Provide the Resourcing Plan for Project/Demand manager
• Design of new documentation to support new process
• Provide High Level and Low Level Assessments Documentations
• Responsible for designing monitoring solutions for Infrastructure, Applications and Business Services for Vodafone OpCos

Cairo Governorate, Egypt

• Support engineer for Vodafone Prepaid Charging System [Ericsson CS 5.0] (SDP, VS, AIR, AF, CCN) and Mobile Broadband Charging system MBC2.0 (Data Charging System)
• Implementing required network configuration and operational changes including upgrades & expansions with minimal impact on the customers
• Launching commercial projects/prepaid customers promos’
• Solve individual or global internal/external customers complains
• Report and escalate the network problems according to… Show more
• Report and escalate the network problems according to the agreements & rules

Cairo Governorate, Egypt

• 1st line of support to Charging, Vas, Messaging, Payments and Mediation teams
• Support engineer for - Vodafone Payment services such as E-Topup system (voucher recharge system), Advanced Credit, Balance Transfer, Payment Gateway, IVRs (Interactive Voice Response) and Vodafone Money Transfer.
• Support engineer for - Vodafone Payment services such as E-Topup system (voucher recharge system), Advanced Credit, Balance Transfer, Payment Gateway, IVRs (Interactive Voice Response) and Vodafone Money Transfer.
• Launching commercial projects/prepaid customers’ promos and applying the required testing according to the agreed KPI’s.
• Act upon escalated alarms/complains from the services operations front line Team
• Contributed in the launch of new platform “VAS INVESTIGATOR” which enables all VFE Call centers, Retails and Vendors agents to solve customer individual complains on spot as a FCR instead of on average 72 hours SLA in.

Cairo Governorate, Egypt

• Incident Management & IT Support to Global France Telecom presence
• Supporting more than 850 application and service “operating Systems, Active Directory, Mobile Mail, Network, Security,….etc using BMC Remedy as a Ticketing System
• Documenting, Updating and Validating a Knowledge base of known issues and solutions.
• Achieved the shift lead position only after 9 months
• Ensured performance, KPIs and customer service quality are meeting and exceeding the targets
• Trained and… Show more