Aya Sassi Email & Phone Number

Ottawa, Ontario, Canada

- Answered incoming calls and addressed claimant inquiries regarding class action eligibility criteria, and compensation plans.- Registered consenting claimants in the Facilitator database according to PIPEDA guidelines, ensuring data privacy.- Utilized TalkDesk software to manage call flow, document client interactions, and maintain organized records.- Informed clients about escalation procedures and submitted requests for escalations to be handled management.- Maintained detailed communication notes within a designated “after-call” time for each claimant interaction, ensuring a comprehensive record for call-backs and company use.

Ottawa, Ontario, Canada

- Provided exceptional services and managed customer concerns and responded to questions.- Operated cash registers, managed and, collected customer's personal online shopping orders/ deliveries,and handled customer inquiries at customer service.- Kept front end areas clean and organized for professional appeal to customers.

Ottawa, Ontario, Canada

-Aided PhD student with research and quickly learned new skills and applied them to daily tasks while working flexible hours.-Attended meetings, compiled data, and edited design based on needed modifications.-3D designed a mount for the load cell using SolidWorks to ease the use of it on an unmanned aerial vehicle.-Helped with the calibration of the load cell and reading and storing collected data on EEPROM.

Bachelor Of Applied Science - Basc, Mechanical Engineering

High School Diploma