1 - Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.2 - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.3 - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.4 - Research required information using available resources.5 - Identify and escalate priority issues per Client specifications.6 - Stay current with system information, changes and updates.

1 - Answering customers' questions.2 - Resolving their complaints, and helping provide outstanding customer service.

1 - Ensure quality services and operations by building trustful and positive relationships with customers.2 - Answer customer queries in accurate and timely manner.3 - Maintain a database of prospective and current customers