Aya Wallace Email & Phone Number

Raleigh, North Carolina, United States

Cary, North Carolina

Manage CVS Retail program by entering scheduled seminars into Salesforce; monitoring attendanceScrubbing data and creating monthly report to assist in tracking successful compliance of Broker ManagersTransform excel data into PowerPoint presentations for Director of SalesCreate and submit survey questions to brokersShip and maintain inventory of promotional itemsAssisting Sales Administration Manager with additional tasks

• Assist producers with new business Quotes, Enrollment and Implementation.• Prepare and forward to underwriting quote requests• Maintain quality control by reviewing and correcting demographic discrepancies/errors in both quote requests and enrollment applications.• Assist in retention of current clients by ensuring our plans are comparable to market data for a competitive advantage.• Increased visibility of potential prospects for group coverage by consolidating database information into Pivot Table and setting up appointments with prospects for local producers.• Prepare new prospect marketing packets.• Assist new client administrators with implementation and set up of group administration

October 2010 - May 2011• Answered inquiries from group and individual clients resolving issues related to coverage benefits, claims, billing, network and administration.• Additional duties and responsibilities included: - Subject matter expert: Assist Blue University Trainers prepare new hires in training by leading training sessions, grading assessments, and offering personal experience in the field - Peer Leadership Team: Brainstormed ideas for developing programs/events to boost morale in the department; encouraged increased communication and customer service/management relationship - Back-up technical support: Assist representatives with questions in regards to their difficult calls. Resolved and worked to properly educate customer service representatives for future calls. - Lobby representative: Provide face to face customer service at headquarter building. - Outbound call programs: Contact specialized groups of customers who may have experienced drastic rate increases, decreasing the drastic impact offering possible solutions. - Member Health Partnership Maternity project: Brainstorm communications that will be sent to members who add maternity and/or pregnant for a smoother benefits and claims process; using concerns voiced over the phone by customers and observing positive trends and errors in maternity claims. - Interdepartmental Partnership: Met with peer departments to discuss common concerns and create more efficient processes and system applications affecting customers and employees.

Master Of Arts (M.A.), Dance Education

Bachelor Of Science (B.S.), Kinesiology And Exercise Science