Ayad S. Email & Phone Number

British Columbia Institute Of Technology, Burnaby Campus

Delta

- Investigated item shorts through warehouse cycle counts- Organized warehouse stock reports including (root cause/issue fix analysis)- Supervised inventory team and delegated day-to-day operations- Conducted damaged items analysis & store returns- Communicated with Receiving & Finance departments to ensure inventory accuracy - Effectively communicated solutions to promote high visibility inventory - Conducted new item phase in & item re-slotting projects

- Dialed outbound to consumers Canada wide including new leads and potential clients- Developed customer solutions based on cost/benefit analysis- Worked exclusively with CBS and Sales Force- Initiated daily and weekly team huddles to motivate team to exceed sales targets- Effectively communicated solutions to promote customer satisfaction - Mentored new employees; deployed sales tactics training for new employees- Handled critical and sensitive data regarding customer accounts- Tested new sales campaigns for effectiveness and profitability- Processed customer orders and requests via phone and email

- Managed projects to meet timely deadlines and submitted weekly progress reports- Liaised and negotiated with suppliers to complete requisitions, quotes and proposals - Processed PO’s for customer orders and back orders.- Updated parts database with current pricing, approved vendor lists and description - Managed operations for shipping, receiving, distribution, & inventory of goods

- Responsible for mobile support, sales and upgrades for store- Provided technical support and customer service to consumers- Recognized by customers and supervisors for excellent customer service skills, efficiency and working well under high pressure situations- Opening and closing duties including maintaining cash floats and submitting bank deposits- Strong product knowledge through online modules and training- Extensive cash handling experience included operated cash registers, receiving and processing funds and dealing with sensitive data- Tracked and maintained customer accounts through customer management software

Mechanical Engineering

Marketing/Marketing Management, General