Ayah Emad Hamdy Email and Phone Number

• Conduct technical meetings to ensure all training needs are established in the business aligned to the client’s organizational objectives• Communicate with the Business Development team to acquire a mutual understanding of the training needs of the clients • Customize and map L&D solutions to support the client’s organizational change and development• Monitor and evaluate training programs to ensure effectiveness and reflection on performance metrics and customer satisfaction… Show more • Conduct technical meetings to ensure all training needs are established in the business aligned to the client’s organizational objectives• Communicate with the Business Development team to acquire a mutual understanding of the training needs of the clients • Customize and map L&D solutions to support the client’s organizational change and development• Monitor and evaluate training programs to ensure effectiveness and reflection on performance metrics and customer satisfaction • Perform on-job coaching to the customer care teams to ensure proper application of the skills gained in training• Participate in the held assessment centers as a role player• Write final certification assessment reports• Provide support to the trainers in compiling the training materials• Ensure that every L&D intervention operational phase is timely executed Show less

Analyzing Training Needs:• Communicate with the Business Development team to acquire a mutual understanding of the training needs of the clients• Read and analyze received RFPs, Tenders and all related request documents to extract training needs of the clients Proposals Design & Development: • Create and customize ideas for comprehensive development programs that satisfies the clients’ needs including ideas for training academies, schools, comprehensive learning… Show more Analyzing Training Needs:• Communicate with the Business Development team to acquire a mutual understanding of the training needs of the clients• Read and analyze received RFPs, Tenders and all related request documents to extract training needs of the clients Proposals Design & Development: • Create and customize ideas for comprehensive development programs that satisfies the clients’ needs including ideas for training academies, schools, comprehensive learning journeys• Design teambuilding activities that satisfies and meet the client’s objectives• Write and design well-structured, formatted, and customized technical proposals for presenting previously created ideas Show less

Material Design & Development: • Design and prepare presentation materials for use• Analyze assessment tools to measure training effectiveness • Track and report on training outcomes

• Respond to and initiate inquiries (regarding training and personnel)• Conduct Safety and Security Orientation Sessions• Explain policies and independently resolve problems whenever feasible• Plan and schedule training sessions• Perform specialized duties required to support a specific program • Support purchase requirements for department, obtain price quotes and enter information into the company system • Support human resource and payroll processes as a primary… Show more • Respond to and initiate inquiries (regarding training and personnel)• Conduct Safety and Security Orientation Sessions• Explain policies and independently resolve problems whenever feasible• Plan and schedule training sessions• Perform specialized duties required to support a specific program • Support purchase requirements for department, obtain price quotes and enter information into the company system • Support human resource and payroll processes as a primary contact • Compile and maintain information that may require web research, gather and update data and records• Assign work to and supervise first and second level office support positions Show less

• Plan, prepare and deliver training sessions to a range of classes and age groups• Analyze the training needs of the participants & support them throughout the delivery phase• Mark and provide constructive feedback on oral and written work