Aya Ayessa Jacinto-Delos Santos Email & Phone Number

Canada

North Battleford, Saskatchewan Canada

• Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs
• Resolve client problems quickly and/or refer to colleagues as appropriate
• Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions

Australia

Writing scripts for a step-by-step account setup guide of audio and video presentation of different websites for Australian-based clients.

Manila

- Managing the artists and their tasks- Assisting the VFX Project Manager- Making sure schedules are up to date- Making sure we are following the client expectations for the VFX work

Manila

- Provides customer support including, but not limited to client set up, client questions and concerns related to benefits, eligibility, renewal activity, quoting additional lines of coverage and calculation of employee deduction amounts for Group Health coverage.- Acts as a single point of contact. Advise clients based on extensive group health insurance.

Manila

 Provides full technical support for iPhone and Blackberry handsets, services and desktop software related to iPhone and Blackberry such as Apple software, iTunes and Blackberry desktop manager. Provides basic support to all other handsets provided by the company such as Samsung, Sony Ericson, HTC, etc. Provides technical support for network issues of.

Manila

 Provides full technical support for iPhone users specific. Supports iPhone handset, service troubleshooting and related network issues. Supports Apple software troubleshooting relating to iPhone concerns. Escalates and submit reports to lead technicians or engineers for network issues. Assigned by our team leader to keep track of the team’s survey.

Manila

 Responsible in retaining Cricket Telecommunications subscribers by offering great deals. Does necessary modification on the account (service/bill) once customer agrees to keep the service.

Manila

 Provides support for basic handset troubleshooting and basic network issues and faults. Assigned by the team leader to coach new hires within the team for assistance and share best practices.

Manila

 Activates Prepaid/Postpaid accounts and ala carte services and provides information about the products or network service. Provides accurate billing education for the services included in the plan and additional charges. Does modification on the bill (credit/charge) if necessary

Business Administration And Management, General

Accounting And Finance

Bachelor'S Degree, Mass Communication/Media Studies

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication