Ayaka Jackson Email & Phone Number

-Answer 60+ inbound calls daily-Effectively communicate with and support Primary Care Physician and Medical Assistant-Process incoming and outgoing medical records - Gather data in order to effectively create reports for daily planning -Set SMART goals for metrics -Manage Physician schedule of 300 patients daily-Assist patients with submitting medication refills, scheduling appointments with Primary Care Physician and Specialists-Confirm next appointment with patients via telephone 24-48 hours prior to appointment date-Reschedule PCP’s missed appointments-Order and Schedule transportation for patients-Index files into patients chart using DASH (EMR)-Adhere to company policy of protecting confidential information-Effectively practice HIPAA-Attend daily meeting with office staff and Care Team-Check in / Check out patients -Collect copayments -Verify Insurance information-Supervise a team of 12 employees -Daily reports of tasks completed-Lead Culture Ambassador -Patient retention

-An average of 100+ outbound calls per day -Effectively communicate with and support Product specialists, marketing, and management team-Answer product questions with current knowledge of sales and store promotions, rebates, and incentives-Assist customers via telephone by addressing inquires, solving problems, and selling the dealership-Schedule an average of 8 appointments per day-Attain a monthly show ratio of 40%-50% of total appointments set-Team and Individual Coaching-Talent Engagement-Recruit and Interview potential employees -Generate daily, weekly, and monthly production reports -Adhere to company policy of protecting confidential information

Greater Atlanta Area

-Inbound and Outbound automatic dialer-Assisted potential students with information from online & campus colleges specific to their interest-Average 16 transferred leads per hour -Managed a team of 10-15 employees-Multi-task-Weekly team coaching-Adhere to company policy of protecting confidential information-Talent engagement

Greater Atlanta Area

-Advised and assisted Medicaid members with selecting and enrolling in a health plan via telephone-Maintained an average of 10 calls per hour via automatic inbound dialer-Obtain HIPPA training and certification

-Assisted Humana Health Insurance Providers with completing assessments as it pertains to radiology credentialing-Outbound/Inbound assistant via telephone, email, and fax-Data entry-HIPPA training and certification

-Assisted a 2 member recruiting team in the administration of hiring and training for potential and current employees-Responsible for data entry of confidential information-Computed yearly, quarterly, and monthly budget totals for various departments including Admissions, Marketing, and Promotions-Coordinated orientations and interviews for part-time, full- time and temporary employees-Completed a training program on Recruiting and Admissions-Assisted director of Admissions with coordination of large events offsite-Coordinated onsite campus tours for parents and students-Adhered to company policy of protecting confidential information-Multi-task-Talent Engagement -Individual Coaching

Behavioral Sciences

Certification, Medical Office Assistant/Specialist, 4.0

President's list 4.0 GPA

Fashion Merchandising, 3.4