• Responsible for building channel partner relationships with aggregators, brokers and consultants.• Prepare and present customized offers in accordance with sales quotas.• Responsible for acquiring new business as well as retaining current customer base.• Plan and attend sponsored TEPA events and conduct quarterly contests for increased sales incentives. • Serve as liaison for customers through the TXU quote-to-contract process and address any questions or… Show more • Responsible for building channel partner relationships with aggregators, brokers and consultants.• Prepare and present customized offers in accordance with sales quotas.• Responsible for acquiring new business as well as retaining current customer base.• Plan and attend sponsored TEPA events and conduct quarterly contests for increased sales incentives. • Serve as liaison for customers through the TXU quote-to-contract process and address any questions or concerns• Exceeded company sales objective• Knowledge of competitive intelligence and energy industry trends• SAP Key Account Manager portal (KAM), CRM & ISU GUI system knowledge • ERCOT & Lodestar ESI ID research knowledge • Understanding of NYMEX natural gas and ERCOT electricity markets Show less

• Oversee the day to day activity of the team to distribute workload and to meet inquiry deadlines. • Negotiate, approve or recommend billing adjustments after conducting thorough analysis of financial impact• Assisted in managing the deal life cycle of large key national commercial and industrial acquisitions and renewal customers.• Responsible for resolving customer issues related to billing, payment, system and credit issues within established service levels and reporting… Show more • Oversee the day to day activity of the team to distribute workload and to meet inquiry deadlines. • Negotiate, approve or recommend billing adjustments after conducting thorough analysis of financial impact• Assisted in managing the deal life cycle of large key national commercial and industrial acquisitions and renewal customers.• Responsible for resolving customer issues related to billing, payment, system and credit issues within established service levels and reporting performance on a weekly and monthly basis to the executive leadership team.• Use analytic and cross functional skills to research and resolve complicated customer issues and provide detailed analysis Show less

• Customer focal for discussing and explaining products, services and contractual terms and conditions.• Service as a liaison between the customer and Transmission and Distribution Utility.• Responsible for initiating contract changes including invoice structure.• Issue resolution management• Lead a Customer Quality workshop to create a better customer experience. • Consistently met or exceeded Service Level Agreement Scorecard

• Support Commercial & Industrial Energy Marketing Managers in initiating, tracking and expediting the sales and marketing business. • Set up and maintain customer account information and sales prospect in Siebel• Manage customer data flow across operations• Manage the processing and execution of contract amendments• Perform market research, manage opportunities, account analysis and prospecting • Coordinate external communication including customer notices and media… Show more • Support Commercial & Industrial Energy Marketing Managers in initiating, tracking and expediting the sales and marketing business. • Set up and maintain customer account information and sales prospect in Siebel• Manage customer data flow across operations• Manage the processing and execution of contract amendments• Perform market research, manage opportunities, account analysis and prospecting • Coordinate external communication including customer notices and media campaigns.• Assist with developing, editing and managing approval process for collateral and marketing promotions• Developed and managed promotional calendar including trade shows• Research industry trends and competitive data through networking events and other functions. • Monitor expenditures to budget Show less

• Support C&I Energy Marketing Managers in sales and marketing business process• Communicate with customer and TDU to obtain required information for customer proposals.• Manage customer data flow across operations including: credit approval, pricing and risk review.• Perform market research, account analysis, prospecting and campaigns• Provide marketing support for customers, prospects, channel marketing event activities. • Attend customer meeting with sales executive to… Show more • Support C&I Energy Marketing Managers in sales and marketing business process• Communicate with customer and TDU to obtain required information for customer proposals.• Manage customer data flow across operations including: credit approval, pricing and risk review.• Perform market research, account analysis, prospecting and campaigns• Provide marketing support for customers, prospects, channel marketing event activities. • Attend customer meeting with sales executive to better customer experience Show less

• Maintained marketing database of prospective customers for use as sales leads• Work with AGL & PECO gas utilities on account set up.• Created direct mail literature and planned marketing events.• Assist with resolving customer billing issues.• Provide marketing support for customers, prospects, channel marketing event activities. • Attend customer meeting with sales executive to better customer experience