Teresa Ayala Email & Phone Number

Waltham, Ma, Us

Detroit, Michigan, Us

- Focus on Creation, Implementation, and successful Operation of Business Process to Achieve Strategic Goals- Lead team of Analysts, Strategists, and Project Leads to Drive Success in Project Outcomes and Company Initiatives - Create Centralized Process and Lead Effort to Plan and Execute Demand Management Processes for Strategic Annual and Long-Term Roadmap and Financial Planning with focus on Business Case Development Resources and Tools- Centralize Synthesis, Dispatch, and Execution of Portfolio Demand across Internal Teams - Create, Lead, and Coach Cross-Functional Team to Deliver Iterative Estimations and Rapid Feasibility Testing- Lead for Organization on MPSC Legal Rate Case Testimony, Coach Broader Organization as IT Expert (see prior roles)- Create and Run Change Awareness Process between IT and Gas Organizations. Serve as Single Owner for Go/No -Go Determination based on exceptional weather events.- Serve as Single Point of Contact for IT Distribution Operations Applications and ADMS during Storm Activity, leveraging Organizational Relationships and Experience (see prior roles)

Detroit, Michigan, Us

- Senior Strategic Lead on IT MPSC Gas and Electric Rate Case Process, Responsible for Complete and High Quality Strategy and Delivery of Testimony and Exhibits as well as Secondary Witness. Coach IT Leaders on Continued Adoption of Framework.- Senior Strategic Lead and Coach for Leaders across the IT Organization for Demand Management Process and Investment Planning Pipeline with a view spanning the full Lifecycle across Inception, Execution, and Legal Processing. Continue Focus on Organizational Change- Coach for IT Leadership Team on Development and Articulation of IT Investments and Roadmap, with focus on Expression in terms of Business Impact and Quantifiable Return aligned to Strategic Goals- IT Liaison to Regulatory and Legal Teams

Detroit, Michigan, Us

- Create, Lead, Run, and Iterate on IT Program for Adoption of ITIL Standards with initial focus Coaching team of IT Leaders on Standing-Up and Iterative Tuning of Processes for Knowledge Management, Request Management, Incident Management, Change Management, Asset Management, Release and Deployment Management- Lead Annual and Long Term Planning Cycles for Portfolio Demand and Investment Management with focus on Delivery of Business Case Artifacts, Estimation, and Roadmaps.- Train future Manager for Annual Planning Responsibility and Organization- Lead Strategic Workforce Planning Effort to Efficiently and Effectively Correct deficits in skill set and internal disciplines. Creation of Process to Predict and Visualize Demand against Capacity Constraint across the Infrastructure Operations Portfolio, spanning organizations including Network Operations, Network Engineering, Data Center, Endpoints, Help Desk, Server/Storage - Create and Lead IT-Wide MPSC Rate Case Process to provide Quality Centralized Strategy, Testimony, and Artifacts as well as Witness Support. Serve as Secondary Witness. Primary IT liaison to Legal and Regulatory Teams. Coach assisting Organizational Leaders Across IT in providing Timely, Accurate, Strategically Aligned Testimony. - Create and Lead Process for Cross-Functional Iterative Estimations, Feasibility Analysis, Project Approvals, Budget Tracking, Backlog Management, and Release Operations across Operational IT Infrastructure Teams and Architecture Partners

Troy, Michigan, Us

- Partner with Leaders to Demand Plan, Surge Staff, and Develop a Long-range Workforce Plan for Shared Infrastructure with accompanying 5-year Staffing Plan encompassing Competency Needs, Technology Roadmaps, and the State Of The Community- Partner with Leaders to Manage the ongoing needs of the Annual and Long Range Planning Cycles as well as Champion their Maintenance Periods, Financial Goals, Return-To-Health Strategies, Estimation Improvements, and BRM partnerships- Partner to Develop a plan for Design, Analysis, and Delivery Monitoring in Infrastructure- Align Daily Delivery and Culture Change to Strategic Goals of the organization and portfolio- Work with Leaders to help Develop, Set Standards for, and Monitor ongoing Operational Excellence Initiatives

Troy, Michigan, Us

- Create IT Strategy-and-Governance Annual Planning Cycle Process to transition Enterprise Strategic and Financial Decision-Making to an ongoing Demand Management Maintenance Cycle in conjunction with visions for Long Range Planning/Transformation- Create system for Managing, Tracking, and Updating Centralized Initiative and Finance Metadata for IT Project and Resource Spend to better Track and Forecast Investment across Portfolios and Assets and align to Roadmaps and Strategic Goals across Leaders and Business Partners- Establish Single Lens and Source Of Truth for IT level Financial Data Forecast, Spend Request, and Key Initiative Planning with engineered Cooperation from all Portfolios- Partner with team to Leverage Dataset as feed for key Executive Decks and views for Better Partnership And Service

Troy, Michigan, Us

- Transition and Rebuild Analyst Team to alignment with New Methodology and Competency Development that would prevent future project issue in Requirements and Design Phase, while keeping Project Deliverables on track and Status transparent• Deliver Single Status for Portfolio Level Analyst Community on Transformational Projects with transition to Transparent One-stop Status on all funded projects • Encourage and Create Opportunity and Structure for Community Development of Shared Process, Refinement, and Improvement to pass to trained replacement prior to role transition - Encourage Adoption of Hybrid Framework for Project Delivery

Troy, Michigan, Us

- Assist Business Digital Experience Team in creating and navigating metrics to understand progress with vendor management on release of New Web Transformation- Adjust methodology and execution of Customer Self Service Transformation- Recommend changes to Delivery and Execution to correct slippage issues and gap analyze to find potential scope recovery

- Key Leader in Transition to Adopt Agile/Scrum Methodology quickly, thoroughly, and efficiently through Guidance and Management of Workflow as well as develop a path for Requirements Elicitation.- Responsible for Gathering, Documenting, and Communicating Business and Functional Requirements from Product Owner to Development Team within Agile Methodology, running Sizing, Walkthrough, And Demo Meetings.- Translate Requirements for Application Feature Requests Across Platforms to Approach Parity between iOS and Android Functionality/Design within Exacting Timeframes and Develop associated Functional Spec, User Stories, and Use Cases- Negotiate with Product Owner with an Understanding of Business Needs in order to Adjust Feature Development Priority Level, Asses Scope for each Sprint, and Maintain Transparency on status in a Cross Functional Team while Managing Sprint Activity and Tracking Team Velocity

- Improve On-boarding process across multiple products and geographies including complex coordination between development teams to deliver solutions to internal and external stakeholders based on evaluation of business needs within time and budget.- Interface with software program managers, engineers, and non-technical stakeholders, determining execution path for competing priorities within Agile/Scrum methodology.• Single senior project lead for strategic Fortune-100 companies desiring to use mobile network payments and products with unique and complicated use case, ensuring flawless integration with simultaneous use of products and services across multiple geographies. Managed coordinated migration of traffic across multiple systems within exacting timeframes.• Senior organization lead for operator-by-operator migration of millions of dollars of mobile payments traffic across multiple platforms to consolidate resources and reduce overhead.

- Serve as Product Point Of Contact for management of cross-functional, cross-product development teams including the teams responsible for central ownership of product entities. - Determined priority levels and business justification and interfaced with team Program Managers and Developers to determine roadmap, sprint work items, and review progress.- Determined and executed on path to merge sales, account management, and on-boarding processes after acquiring another company. Required creation of scalable process, customization of CRMs and data models, training, roll-out, and review across 4 offices (Seattle, Detroit, New York, London)- Created training process for Campaign Management function responsible for product On-Boarding and carrier negotiation.- Determined process for automating manual work efforts for Campaign Management, Account Managers, and Sales executives to create a scalable, replicable process and system for carrier and customer on-boarding – including determining a structure for a customized CRM and web form scraping mechanism as point of contact for development resource.

- Negotiate campaign submission across all carrier tiers, with focus on new campaign types and assisting carriers to jointly build cross-industry policy for Direct to Mobile media, viral marketing, bank alerts, employment alerts, and other first time uses for mobile technology.- Serve as senior point of contact and campaign subject matter expert in determining structure and process for storage of campaign entities for setting traffic permissions, creating scalability, and enabling statistical analysis.

Us

- Direct state-wide recruiting and training program for 12 store statewide region for T-Mobile sales. MVP in recruiting department across 100+ locations, 12 state region at National level.• Run in-field training across 12 individual locations outside the training office to improve state market profitability including focused training for multiple managers.• Focused in-field training on struggling locations, moving lowest performing locations to top 3 state-wide within 60 days.