- Responsible for handling and validating monthly invoicing of SAR 22.5M/month for the 3PL vendors across KSA | Created an automated weight validation tool to streamline the 3PL invoicing process-Created a heat map based 3PL pickup schedule across three warehouses in Riyadh, Jeddah and Dammam | Improved Pick to Attempt SLA by 13% -Leading the e-commerce control tower operations for KSA | Defined performance metrics for SLA adherence- Realigned FC Shift timings as per downstream LH… Show more - Responsible for handling and validating monthly invoicing of SAR 22.5M/month for the 3PL vendors across KSA | Created an automated weight validation tool to streamline the 3PL invoicing process-Created a heat map based 3PL pickup schedule across three warehouses in Riyadh, Jeddah and Dammam | Improved Pick to Attempt SLA by 13% -Leading the e-commerce control tower operations for KSA | Defined performance metrics for SLA adherence- Realigned FC Shift timings as per downstream LH timing |Achieved manpower cost savings SR 0.17M/month- Managed performance linked load allocation to 3PL across KSA | Created a load allocation optimiser tool- Optimised FC handover timings using linehaul network analysis | 28% improvement in Pick to Attempt SLA- Owned E2E reconciliation of undelivered & lost shipments for zero pendency | Cost savings of SAR 8k/ month- Analysed budget vs forecast variance to improve planning accuracy by 15% | Cost saving SAR 52500/month- Reengineered the as-is customer service process | Improved KSA Level complaint resolution TAT by 33%- Created SOP for CS complaint classification in Freshdesk | Reduced wrong complaint assignment by 15%- Implemented Same Day Delivery in Tier 1 cities of KSA with ~2% impact on LM and ~8% impact on FC cost- Conceptualised a customer delivery promise engine to provide real time tracking and order level SLA- Developed LMS app for labour optimisation & manpower tracking | Proposed cost savings of SAR 350K p.a.- Created automated dashboards for lastmile metrics tracking | Reduced control tower manhours by ~30%- Developed tail shipment tracking mechanism for 3PL operations | Managed reconciliation of SR 20k/ month- Led performance alignment meetings with 3PL across KSA | Identified system gaps to drive process changes- Piloted project on direct shipment handover to 3PL hub | Improved O2A by 23% & truck utilisation by 35% Show less

-Deep dive analysis of the critical process paths in Amazon's Sortation Centre for improvement of operational metrics | Contributed to achieve 25% improvement in productivity metrics -Assisted Learning and Development team for effective tranining transmission to on floor associates-Handled day to day floor operations ensuring complete alignment and adherence to client requirements

-Maintained L3 time plan sheet to monitor development and availability status of ~80+ trim parts to ensure delivery timelines for Tier 1 and Tier 2 level suppliers -Assessed the CMF requirements provided by styling team to ensure fit and finish of production-ready parts -Coordinated with 3 cross-functional teams to achieve a weight saving of a few specific trim parts by ~ 40 %-Reviewed and monitored the availability of prototype parts ensuring timely roll out of prototype test… Show more -Maintained L3 time plan sheet to monitor development and availability status of ~80+ trim parts to ensure delivery timelines for Tier 1 and Tier 2 level suppliers -Assessed the CMF requirements provided by styling team to ensure fit and finish of production-ready parts -Coordinated with 3 cross-functional teams to achieve a weight saving of a few specific trim parts by ~ 40 %-Reviewed and monitored the availability of prototype parts ensuring timely roll out of prototype test vehicles -Compiled and presented engineering risk review reports to ~10 CFTs and senior-level project management-Published paper in SAE International proposing a part weight saving of more than 50% using advanced composites Show less

-Analyzed different sections of a thermal power plant which included Turbine Maintenance, Boiler Maintenace, Ash Handling, DM plant and C&I -Prepared a comprehensive report to mention the working principles of the various components and compiled breakdown datasheet

-Achieved ~60 % reduction in compressed air requirement by recommending air nozzle design modification by conducting Failure Analysis of Shot Blast Machine