• Managing contracts, renewals & amendments within time frame for a span of 1700+ resource project• End to end management of invoicing process and tracking till payment closure• SLA tracking and facilitating transactional Quality audits for the project• Taking care of all MPC S NON MPC cost and sharing analysis with senior leadership• Promote transparency with Cost and Revenue Projections ( MPC and NMPC Levels)• Designed and delivered all-encompassing strategy for facilitating Credit and Debit Notes for client• Managing client relationships & driving client escalations to closure• Projecting the quarterly revenue and forecast• Tracking hiring status and facilitating requirements through hiring team• Facilitating MBR & QBR’ at project levels and managing all project documents• Driving project level audit requirements. (FMEA, BCP, Internal / External Audits)• Driving Improvement opportunities within the program

• Tracking and reporting of process performance metrics to ensure SLA adherence• Manage central repository system for all project information, charter,plan and status report to ensure one stop information system• Be accountable for overall project financial management including Monthly billing, invoicing on system and tracking till payment closure and resolving disputes• Facilitating cost and revenue projections at project and segment level• Analysis of Cost and sharing value add information to end stakeholders• Contract Management, ensuring on time contract renewals throughAmendments• Invoicing for the entire program & mapping the payments, maintaining project Library documentations

• Joined the project during transition and was allotted a team of 14 associates. This was the first project in TCS which had all the systems in Norwegian Language.• Ensured seamless transition and moved the team to BAU, steered Client escalation and tracked them till closure• Responsible for performing quality audits for the entire program• Tracking and delivering SLA’s• Driving Weekly connects, MBR, QBR, Customer management, ensured seamless delivery

Taking care of segment quality for M&is domain and entitled to conduct daily audits, facilitating all client requirements

• Editing of sound files through cool edit Pro , barging calls• Uploading the audited files at File Zila, share Point• Monitoring quality scores, sharing call records with Customers• Preparing Customer reports, sharing Data for weekly, monthly and quarterly reviews• Sharing Data with MIS for monthly score Cards• Applying DNC wash for call leads• Dialed for US Based Customers & Australian Customers