Team management and development: - Managing 22 full-time employees that consists of 3 managers, achieving a 20% productivity improvement in 6 months. - Oversee service level agreements (SLAs), manage (FTEs), and facilitate training and upskilling initiatives. - Addressing escalations through detailed root cause analyses and implement controls to mitigate issues. - Perform sample-based quality checks and provided constructive feedback to the team, accompanied by an improvement plan. Client and stakeholder management: - Manage various client projects related to Travel & Expense (T&E) and Purchasing Cards (Pcard), ensuring timely and high-quality deliverables. - Partner with clients to audit rule sets, ensuring regulatory compliance and facilitating process improvements. - Collaborate with stakeholders to create algorithms for identifying spending trends and patterns.- Collaborate with the transition team to establish operational frameworks for new projects in line with the Statement of Work (SOW). Operations: - Conduct process blueprinting in accordance with the SOW. Standardize policies to align with industry best practices, thereby improving compliance and service delivery.- Create and maintain Operating Standards and Standard Operating Procedures (SOPs) to ensure client and industry alignment. - Identify areas for improvement and implement measures, including automation, to enhance customer satisfaction. - Develop and implement key performance indicators (KPIs) to assess and monitor operational performance. - Analyze operational data to identify trends, root causes, duplicate payments, and opportunities for enhancement via Post Payment Analytics. - Prepare and present regular performance reports to senior management. - Identify operational gaps and recommended strategies for continuous improvement and risk mitigation. - Facilitating cross-functional teams to drive process improvements and foster a culture of continuous improvement.

- Conducted monthly calls with vendors and LOB, effectively managing escalations.- Independently handled payments for Indian vendors in Fieldglass.- Identified process gaps and collaborated with clients to minimize them.- Identified process inefficiencies and develop solutions to enhance productivity and reduce costs.- Managed International Travel & Expense process for EMEA, ASIA PAC, and U.S. regions, overseeing the invoicing team.- Standardized processes across EMEA, U.S., and ASIA PAC regions.- Demonstrated expertise in Concur (ERP tool) with working knowledge of Ariba/Invoicing.- Drove cost reduction initiatives to optimize operational expenses.- Performed internal audits and delivered actionable feedback to enhance process efficiency.- Facilitated internal and external calibration sessions with clients.- Executed reporting and analysis to support informed decision-making.- Compiled KPI data, conducted variance analysis, generated monthly dashboards, maintained SOPs, leave tracker, QA reports, and conducted RCAs.

- Conducting monthly calls with vendors and LOB, and managing escalations effectively- Independently handling payments for Indian vendors in Fieldglass- Identifying process gaps and collaborating with clients to minimize the gaps- Managing International Travel & Expense process for EMEA, ASIA PAC, and U.S. Regions, along withoverseeing the Invoicing team - Standardizing processes across EMEA, U.S. and ASIA PAC regions- Demonstrating expertise in Concur (ERP tool) with working knowledge of Ariba/Invoicing- Driving the agenda for Cost Reduction initiatives to optimize operational expenses- Performing internal audits and delivering actionable feedback to enhance process efficiency- Facilitating internal and external calibration sessions with clients- Executing reporting and analysis to support informed decision-making- Compiling KPI data, conducting variance analysis, generating monthly dashboards, maintaining SOPS

Processing payroll on weekly basis for employees working for NHS Shared ServicesChecking discrepancies in the processing and minimizing the errorsAnswering queries related to payments being made