As an Operations Manager with over 10 years of experience, I specialize in driving business growth, ensuring SLA adherence, and delivering exceptional quality standards with a focus on continuous improvement and innovation. I am passionate about operational excellence and have a proven track record of optimizing processes, enhancing productivity, and fostering team success.In my current role at Marble Box, I lead operations across multiple functions, including work delivery, customer service, and quality assurance, consistently achieving a 99.96% quality standard. My strategic initiatives have significantly improved efficiency and profitability, while my focus on shrinkage management has helped minimize waste and optimize resource utilization.Managing a team of 6 Assistant Managers and overseeing 80-100+ employees, I provide the leadership, support, and resources needed for success. My expertise spans supply chain management, inventory control, project management, and process improvement, and I work closely with cross-functional teams to achieve business objectives.With a strong foundation in strategic planning, financial analysis, and stakeholder engagement, I continue to stay ahead of industry trends and best practices through ongoing professional development. I am eager to collaborate with my professional network, exchange insights, and explore new opportunities for growth and innovation.
Listed skills include Microsoft Office, Customer Service, Management, Microsoft Excel, and 4 others.