Senior Delivery Manager
Current- Leading a team of 80+ members, delivering managed services across Unix, Database, Middleware, and public/private cloud environments (Azure, AWS, VMware, IBM Cloud).
- Spearhead service delivery for global clients, ensuring adherence to SLAs and operational KPIs across regions (ASEAN, EU, Americas).
- Collaborate with pre-sales and solution architects to align delivery execution with technical solutions and client needs.
- Foster a client-oriented approach, serving as a key escalation point for delivery issues and driving stakeholder satisfaction.
- Implement Agile practices, overseeing bi-weekly scrum meetings and defining team strategies.
- Manage global onshore and offshore teams, ensuring seamless communication and collaboration across geographies.