Ayan Ghosh Email & Phone Number

Bengaluru, Karnataka, India

• Leading a team of 80+ members, delivering managed services across Unix, Database, Middleware, and public/private cloud environments (Azure, AWS, VMware, IBM Cloud).
• Spearhead service delivery for global clients, ensuring adherence to SLAs and operational KPIs across regions (ASEAN, EU, Americas).
• Collaborate with pre-sales and solution architects to align delivery execution with technical solutions and client needs.
• Foster a client-oriented approach, serving as a key escalation point for delivery issues and driving stakeholder satisfaction.
• Implement Agile practices, overseeing bi-weekly scrum meetings and defining team strategies.
• Manage global onshore and offshore teams, ensuring seamless communication and collaboration across geographies.

Leading a team of 80+ members, delivering managed services across Unix, Database, Middleware, and public/private cloud environments (Azure, AWS, VMware, IBM Cloud).Spearhead service delivery for global clients, ensuring adherence to SLAs and operational KPIs across regions (ASEAN, EU, Americas).Collaborate with pre-sales and solution architects to align.

Managed large-scale infrastructure transitions, including the successful migration of Autosys Batch management for a healthcare client from Boston, USA to Bangalore.Provided subject matter expertise (SME) for critical infrastructure processes, including batch scheduling and server management using TWS, Control M, and AutoSys.Led process automation.

Supervised a team of 10 members, ensuring consistent service quality and customer satisfaction.Led initiatives to automate billing processes, improving overall accuracy and speed of delivery.Collaborated with clients to build a robust customer database and enhance data validation procedures.

Mba, Systems And Finance

Mechanical Engineering

Pre University (Puc)