Ayan Ghosh Email & Phone Number

Bengaluru, Karnataka, India

• Leading a team of 80+ members, delivering managed services across Unix, Database, Middleware, and public/private cloud environments (Azure, AWS, VMware, IBM Cloud).• Spearhead service delivery for global clients, ensuring adherence to SLAs and operational KPIs across regions (ASEAN, EU, Americas).• Collaborate with pre-sales and solution architects to align delivery execution with technical solutions and client needs.• Foster a client-oriented approach, serving as a key escalation point for delivery issues and driving stakeholder satisfaction.• Implement Agile practices, overseeing bi-weekly scrum meetings and defining team strategies.• Manage global onshore and offshore teams, ensuring seamless communication and collaboration across geographies.• Lead automation initiatives, leveraging orchestration tools to drive operational efficiency and reduce manual labour.• Conduct governance meetings and deliver monthly/quarterly business reviews to clients and service delivery leads.• Champion continuous improvement, integrating quality and compliance standards (ITIL, Six Sigma) into daily operations.• Oversee resource management, recruitment, retention, and employee engagement, maintaining optimal attrition and shrinkage rates.Key Achievements• Successfully transitioned multiple global accounts, including high-profile clients in AP, Americas and UKI regions.• Led a high-impact cloud infrastructure delivery transformation, enhancing service quality and cost efficiency.

Leading a team of 80+ members, delivering managed services across Unix, Database, Middleware, and public/private cloud environments (Azure, AWS, VMware, IBM Cloud).Spearhead service delivery for global clients, ensuring adherence to SLAs and operational KPIs across regions (ASEAN, EU, Americas).Collaborate with pre-sales and solution architects to align delivery execution with technical solutions and client needs.Foster a client-oriented approach, serving as a key escalation point for delivery issues and driving stakeholder satisfaction.Implement Agile practices, overseeing bi-weekly scrum meetings and defining team strategies.Manage global onshore and offshore teams, ensuring seamless communication and collaboration across geographies.Lead automation initiatives, leveraging orchestration tools to drive operational efficiency and reduce manual labour.Conduct governance meetings and deliver monthly/quarterly business reviews to clients and service delivery leads.Champion continuous improvement, integrating quality and compliance standards (ITIL, Six Sigma) into daily operations.Oversee resource management, recruitment, retention, and employee engagement, maintaining optimal attrition and shrinkage rates.Successfully transitioned multiple global accounts, including high-profile clients in AP, Americas and UKI regions.Led a high-impact cloud infrastructure delivery transformation, enhancing service quality and cost efficiency.

Managed large-scale infrastructure transitions, including the successful migration of Autosys Batch management for a healthcare client from Boston, USA to Bangalore.Provided subject matter expertise (SME) for critical infrastructure processes, including batch scheduling and server management using TWS, Control M, and AutoSys.Led process automation initiatives to improve service efficiency and reduce incident resolution times.Worked closely with stakeholders to drive continuous improvements, adhering to ITIL frameworks.

Supervised a team of 10 members, ensuring consistent service quality and customer satisfaction.Led initiatives to automate billing processes, improving overall accuracy and speed of delivery.Collaborated with clients to build a robust customer database and enhance data validation procedures.

Mba, Systems And Finance

Mechanical Engineering

Pre University (Puc)